We all understand the importance of customer support.
But when asked WHY, we may find it difficult to express a response.
Investing in customer support tools is difficult to market both internally and outside if you don’t have a solid answer to the question.
So, what makes customer support so crucial for small businesses?
- It Aids in attracting and retaining clients.
- Raises the customer’s lifetime value.
- Provides information that will help you better your product/ service.
Satisfied customers are less likely to shop elsewhere.
A variety of factors can make a consumer angry. However, a bad customer service experience can be the primary reason for customers to churn.
Read more on Why are my customers dropping out?
Customer requests come in from all directions. Therefore, customer support necessitates a great deal of work, concentration, and time management
The perfect help-desk tool is one that collates all your existing communication channels into a single channel. It provides you with everything you need to know to effectively handle incoming queries without losing your mind or your CAT!.
In this blog, we are going to compare Zendesk vs Mezchip two well-known support desk applications to help you make this decision.
Zendesk
This is one such helpdesk tool that streamlines your WooCommerce business by centralizing customer orders and inquiries.
It organizes your WooCommerce store by managing customer orders and inquiries at one place with a proper trail and hassle-free environment
When a buyer places an order or submits an inquiry, it immediately creates a new ticket for the consumer.
Features:
This plugin provides valuable features for managing customer orders.
Easy to integrate
Integrating this plugin is very straightforward. Copy-paste your Subdomain, Username, and Access token from your Zendesk account, save changes, and your WooCommerce store is now integrated with your account.
Keep track of orders and emails in one place
When an order or inquiry is placed by the buyer, a new ticket is automatically generated in Zendesk for the customer. You are notified via email and in your account. You can easily follow up on the relevant ticket accordingly.
Sort customer orders easily
You can sort and arrange customer orders based on status, customer name, tags, priority levels, etc.
Make notes and tag teammates for easy management of customer-related issues
You can make notes for your consideration and assign the ticket or task to the relevant team member according to the inquiry made by your customer. You can proceed with all internal and external communication on the same ticket without notifying the customer, by setting the access level for different accounts in Zendesk.
Scrutinize your orders by the status
With Zendesk support integration, you have the capability to filter the orders based on the status of the order.
Set priority levels for your customer’s inquiry
Depending on the severity of the issues, you can set priority levels for inquiries made by your clients.
Pricing:
The pricing for this plugin is 129$ per year and is payable annually.
Mezchip
Inbound contact has a 10 to 15 times greater chance of converting to sales than other types of leads.
You can use Mezchip for your WooCommerce store to communicate with potential and existing customers across channels.
You can easily integrate email, Facebook, Instagram, & Whatsapp, into a single platform to resolve customer queries and convert leads.
Mezchip includes several useful capabilities, such as
- order tracking
- responding to customer inquiries across social media dm’s
- creating custom channels, &
- managing cancellations & returns
All of these fantastic capabilities come at a very low cost, making it simple to convert leads and keep your customers happy at all times.
Features:
Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp :
View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.
View and manage your Store orders from a single platform:
Just enter order details and get access to the entire details of the order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.
Create Custom Channels:
You can create channels for support queries from phones or messages. Track in real-time unresolved dialogues.
Get Push Notifications:
Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries.
Integrate Multiple Stores and channels:
With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.
Sort and prioritize customers and tickets:
Sort tickets by tags and stay on top of each conversation
Collaborate with team members:
Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time
Pricing :
Starts at $29/ month for 750 tickets
In Summary
Choosing a customer support app begins with determining the functionality you require.
The best method to find out is to speak with your customer service employees, who are familiar with the procedures you have in place daily.
Everyone else will most likely find a solution that provides all of the features and capabilities they require without breaking the budget.
Take the time to understand what you need and which tools you’ll need to meet those needs.
In deciding between Zendesk vs Mezchip understand how many tickets your agents are handling on a daily basis.
When you have all the items nailed down, finding the perfect solution in your budget becomes a lot easier.
Then it’s just a matter of putting the options to the test and seeing what works best.
Finding a single platform for all client interactions, from automated tickets and social media conversations to knowledge bases, and managing customer orders, is the safest bet.
Start your free trial with Mezchip to begin your journey of growth by driving excellent customer service.
