Tag - mezchip

5 Best WooCommerce Customer Service Plugin

May 12, 2022

If you have an excellent online store with a plethora of products that are never out of stock, you have won half the battle. However, to win the other half, you need to have robust customer service in place.

Good customer service will ensure a high degree of customer satisfaction, and it can help attract and retain customers consistently. But for that, you will require a WooCommerce Customer Service Plugin to help simplify the complex process of customer service.

To help you out, we have discussed the five best WooCommerce Customer Service Plugins. These plugins can help drive your business, whether you are just starting out or already have an established online presence. Read on to find out more.

Also read: 5 best CRM for WooCommerce in 2022

1. Mezchip

Mezchip is one of the easiest and best WooCommerce Customer Service Plugins available today. The plugin seamlessly integrates with the online store and empowers businesses to serve their customers most effectively and efficiently.

The plugin packs a variety of powerful features like customer order tracking, responding to customer queries, creating custom tickets, team collaboration, and much more.

This plugin also enables businesses to prioritize conversations and provide a personalized experience across various platforms, including Facebook and Instagram, to create a seamless customer experience.

Moreover, Mezchip is also available at a highly affordable price. The basic plan is free to use, while even the most expensive Enterprise plan costs just INR 8999 (around $120) per month.

If you would like to give Mezchip a try, you can book a demo here.

2. ThriveDesk

ThriveDesk is a WooCommerce Customer Service Plugin designed specifically to cater to startups and small businesses. The plugin is simple and easy to set up, letting you connect with your customers instantly.

Some powerful features of ThriveDesk include a shared inbox that enables streamlining tickets and customer conversations, data-driven reporting that helps make better-informed decisions, and a customer knowledge base that serves as a data repository.

With the help of ThriveDesk, agents can track customers, view transaction history, refund payments, chat with customers in real-time, and much more. This helps elevate the customer experience, helping with business growth.

ThriveDesk offers a simple and affordable pricing plan. It is available at just $15 per user per month. You can also opt for a 14-day trial without entering any card details.

If you would like to give ThriveDesk a try, you can book a demo here.

3. Zendesk

Zendesk plugin enables you to provide sophisticated and seamless customer service across multiple channels.

It has been used by more than 150,000 companies across various sectors for their customer service needs.

The features of Zendesk include pre-defined ticket responses, messaging and live chat, and answer bot, web widgets, customer service search history, and more.

The only downside of Zendesk that we can think of is its price point.

The entry-level suite team costs $ 150 per agent per month, while the suite Enterprise can go up to $150 per agent per month.

If you want to test Zendesk, you can watch a demo or start a free trial.

4. Help Scout Desk

Help Scout Desk is a simple plugin that empowers businesses to provide customers with an easy way to create support tickets.

This WooCommerce Customer service plugin is best for new businesses using customer support plugins.

The features of the Help Scout Desk include thread tagging, attachment support, conversation embed, and WooCommerce, WP eCommerce, & Easy Digital Downloads integrations.

There are certain downsides to the plugin as well. For example, certain features like live chat aren’t available yet.

Moreover, certain features like teams and custom fields are available only in the plus plan. Help Scout Desk is available for $49.99.

To know more about the Help Scout Desk, you can contact them here.

5. Awesome Support

Awesome Support plugin provides everything that a business needs for customer service. The plugin setup is simple and can be completed in only five minutes.

The features that make Awesome Support one of the best customer service plugins include automatic agent assignment, complete ticket history, unlimited file attachments, and several others.

The main USP of Awesome Support, however, is its pricing. It starts from as low as $149 per year, while the costliest plan is just $409 per year.

Final Words

These were our top five picks for the best WooCommerce Customer Service plugins.

Depending upon your business needs, the plugin’s features and functionalities, budget, pros and cons of each and other factors, you can decide on a plugin best suited for your business.

Eventually, irrespective of whichever plugin you choose, providing the ultimate customer service should be your aim and priority.

This will help attract customers, build strong customer relationships, and create a base of loyal, trustworthy customers, eventually leading you to rapid, exponential business growth.

Mezchip is now an official Instamojo App Partner

April 18, 2022

Priyanka Prasad

Instamojo

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two person in long sleeved shirt shakehand

Instamojo’s ecosystem is changing as it continues to support a growing number of India’s major eCommerce sites, brands, and merchants.They’ve expanded their program to include partners who can meet merchant demand. As such we are very thrilled to announce that Mezchip is the first omnichannel customer service platform for Instamojo merchants.

How Instamojo and Mezchip will help Indian merchants?

The Instamojo App Store assists Indian merchants in finding apps and solutions they require to start and grow their businesses. This Partnership program is just for Partner apps that have demonstrated a level of product quality, performance, and support that can be depended on for Instamojo Merchant’s unique and frequently complicated requirements.

Merchants require dependable and cost-effective solutions. When thousands of consumers are wondering where their purchase is following a sale or if they should order a half-size higher, a customer assistance platform that can keep up is required.

As a result, Mezchip is the only customer service platform to pass the test. We assist retailers and e-commerce store owners in lowering costs and increasing earnings.

Save your time

gray double bell clock — Photo by Moose Photos on Pexels.com

Did you know that 70% of customer care tickets are devoted to assisting customers with purchase updates, edits, changes, or cancellations? That’s tremendously time-consuming and an expensive affair. You can make your team’s lives easier by connecting your store with your existing support channels and saving up to 30% of your time.

Right Customer Support tool can help increase sales conversions

man wearing pink polo shirt with text overlay — Photo by Artem Beliaikin on Pexels.com

As more customers want queries resolved before they buy, we help merchants monetize and track every interaction with their customers. Categorize conversations as leads or support and resolve on the go to convert more leads to sales.

Intercom vs Mezchip for WooCommerce

March 21, 2022

Mezchip

customer support, WooCommerce

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Customer interactions are more crucial than they’ve ever been.

However, the size and nature of internet commerce and escalating client expectations, make it challenging to establish—and maintain—those relationships.

An All-in-one customer communications platform is used by sales, marketing, and support teams to achieve faster growth through stronger interactions.

Most of them are full customer communications platforms with bots, apps, product tours, and more.

Some even have email, messaging, and a help center—so you can maintain excellent customer interactions at all times.

To aid in your evaluation of potential customer service solutions, we have compared two customer service options, Intercom vs Mezchip.

Also read: 5 best WooCommerce chat support plugin in 2022

Both platforms provide a variety of packages, features, and perks that can assist your team in delighting consumers and achieving success.

Intercom

Features:

Intercom Integration for WooCommerce allows you to communicate directly with your customers and give on-site support.

It syncs order details, customer data, and other relevant data into the platform, allowing you to rapidly fix the issue.

It also adds a form to each purchase description in your business, allowing consumers to contact you directly. For the most frequently requested questions, you can create automated responses.

Customers can access their My Account pages to keep track of their support requests. They might go over previous talks with you and initiate follow-ups.

It’s not a problem if you have multiple businesses. Intercom for WooCommerce collects questions from all of your websites, allowing you to react to them all from one place.

Pricing:

Priced at 129$ billed annually

Mezchip

Mezchip is an omnichannel customer support dashboard where you can manage your customer communications across support channels.

You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp.

You can respond to multiple customer queries, and engage with your potential customers.

Mezchip gives you a separate platform dedicated entirely to your support staff.

Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers. You can also manage returns and cancellations without juggling information across email, messaging apps, and store.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp from a single platform :

View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform:

Just enter order details and get access to order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels & Close dialogues:

You can create new channels for support queries from phones or messages. Create and track in real-time unresolved dialogues.

Get Push Notifications:

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries.

Integrate Multiple Stores and channels:

You can integrate multiple Woocommerce stores and support channels from a single dashboard at a very low cost.

Sort and prioritize customers and tickets: Sort tickets by tags and stay on top on each conversation

Collaborate with team members:

Assign tickets to team members. Set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets (See pricing page)

To summarise Intercom vs Mezchip debate, Intercom has a wholesome feel to it and is more focused on customer satisfaction. But it might be prohibitively expensive for smaller businesses.

If you’re searching for a middle ground, I’d suggest trying out some other options, such as Mezchip. It combines the best aspects of both worlds and is less expensive than Intercom.

Take a 1 month free trial of Mezchi p and experience it in action.

How to handle social media comments for e-commerce business

March 17, 2022

Mezchip

customer support

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“When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.”
Indra Nooyi

Today, social media is one of the most significant avenues for customer service.

However, some e-commerce businesses are wary of devoting too much time to social media customer support.

If spending time on social media comments is a bad idea, I would encourage you to think about it again.

Why do customers use social media channels to communicate?

The most successful e-commerce companies, come as close to their customers as possible.

They pay attention to their customer’s comments and input and establish lines of communication on their terms.

Image: https://pixabay.com/photos/smileys-customer-satisfaction-review-5617876/

Customers give significant comments on your social media posts and advertisements for the following reasons:

It aligns with their user flow. Customers don’t want to leave their favorite social networking platform to contact you elsewhere.
So many e-commerce firms thrive on social media customer care. Consumers expect brands to respond to their comments.
Customers want to feel as if they have direct contact with your company. This extends beyond simply receiving a response.
Customers want to know that their voices are being heard. That they are being seen by your company. They want to know that you provide actual customer service rather than simply basic assistance.

A staggering 83 percent of global customers demand a response time of fewer than 24 hours.

It’s all about engaging and interacting with your audience on social media.

This means that you respond to your customer’s social media comments even if they aren’t always the kindest.

Knowing how to communicate with customers as a company can be difficult.

Therefore, we’ve put up this guide on the types of social media comments you’ll encounter and how to reply to them.

Let’s get started!

Types of social media comments

We’ll go over four different types of social media comments, each of which requires a different strategy.

1. Positive feedback or comments

When someone positively responds to one of your posts or mentions your company, you should always thank them for their time and recognize the comment.

2. Unfavorable remarks

Not every comment is a glowing endorsement or a disgruntled consumer.

Some are neutral, such as when a user asks a question, comments on a product, post, or photo, or even tag a buddy in the comments.

3. Negative feedback

Resolving issues such as order or product issues can help turn a negative comment into a repeat customer.

Comments with an angry tone, general criticism or questions of your company’s behaviour, or communications directed at specific persons are examples of this.

4. Remarks concerning a crisis

A crisis for social media teams could be a significant worldwide issue that affects customers, or it could be a period when your company is suffering public relations or legal repercussions.

Creating the ideal customer care response on social media

Customer service representatives and social media managers can’t anticipate every scenario. Social media comments can catch you off guard at times.

Image Source: https://pixabay.com/images/id-5187243/

Follow these steps every time you want to provide outstanding social media customer care.

1. Take the time to completely comprehend the situation.

While it’s necessary to answer promptly, you don’t want to respond too quickly. If you respond too quickly, you may overlook a vital detail.

2. Prepare an answer

You can start crafting your response once you’re certain you have all of the contextual information you need. Make certain you cover the following crucial points:

Questions about the product:
- Clarify your response to the inquiry.
- Back up your response with real, detailed product facts and specifics.
Positive feedback:
- Thank the consumer in a way that is consistent with your brand’s tone.
- If it’s a good fit for your product, ask them to keep you updated on the progress.
- If they have any queries, let them know you’re here to help.
Negative feedback:
- Demonstrate empathy for the customer.
- Accept their criticism with maturity (as opposed to disagreeing with them or attempting to silence them)
- Discuss a possible solution.
- Customers should be sent to your helpdesk, knowledge base, or customer care staff (as appropriate)
- Before reacting to a sensitive subject, seek approval from management.

When companies reply too quickly to provocative comments, they might find themselves in hot water.

If the topic is about sustainability, equity, diversity, and inclusion, or the founders’ political beliefs or actions, you may need to run your response past your PR or communications team.

Respond to the comment and, if necessary, create a ticket via Mezchip

Leave a remark once you’ve received the appropriate response. Remember to tag the person to whom you’re responding.

3. Ensure that customer service follows up on the issue until it is resolved.

You won’t have to remember to check if the person responded if you have a ticket open in your helpdesk.

Instead, you’ll be able to see the open ticket and then proceed to the article or ad with the comment thread by clicking through.

You can use omnichannel tools like mezchip to get all your queries from your social media pages and follow up on tickets.

If the issue is critical (the client wants a return or hasn’t received their stuff in the mail), post a second comment and tag them to ensure they read your response.

You’ll acquire new customers if you follow these social media customer service principles.

If you follow these social media customer service principles, you’ll win new admirers while strengthening your existing relationships.

Zendesk vs Mezchip for WooCommerce

March 12, 2022

Mezchip

customer support, WooCommerce

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We all understand the importance of customer support.

But when asked WHY, we may find it difficult to express a response.

Investing in customer support tools is difficult to market both internally and outside if you don’t have a solid answer to the question.

So, what makes customer support so crucial for small businesses?

It Aids in attracting and retaining clients.
Raises the customer’s lifetime value.
Provides information that will help you better your product/ service.

Satisfied customers are less likely to shop elsewhere.

A variety of factors can make a consumer angry. However, a bad customer service experience can be the primary reason for customers to churn.

Customer requests come in from all directions. Therefore, customer support necessitates a great deal of work, concentration, and time management

The perfect help-desk tool is one that collates all your existing communication channels into a single channel. It provides you with everything you need to know to effectively handle incoming queries without losing your mind or your CAT!.

In this blog, we are going to compare Zendesk vs Mezchip two well-known support desk applications to help you make this decision.

Zendesk

This is one such helpdesk tool that streamlines your WooCommerce business by centralizing customer orders and inquiries.

It organizes your WooCommerce store by managing customer orders and inquiries at one place with a proper trail and hassle-free environment

When a buyer places an order or submits an inquiry, it immediately creates a new ticket for the consumer.

Features:

This plugin provides valuable features for managing customer orders.

Easy to integrate

Integrating this plugin is very straightforward. Copy-paste your Subdomain, Username, and Access token from your Zendesk account, save changes, and your WooCommerce store is now integrated with your account.

Keep track of orders and emails in one place

When an order or inquiry is placed by the buyer, a new ticket is automatically generated in Zendesk for the customer. You are notified via email and in your account. You can easily follow up on the relevant ticket accordingly.

Sort customer orders easily

You can sort and arrange customer orders based on status, customer name, tags, priority levels, etc.

Make notes and tag teammates for easy management of customer-related issues

You can make notes for your consideration and assign the ticket or task to the relevant team member according to the inquiry made by your customer. You can proceed with all internal and external communication on the same ticket without notifying the customer, by setting the access level for different accounts in Zendesk.

Scrutinize your orders by the status

With Zendesk support integration, you have the capability to filter the orders based on the status of the order.

Set priority levels for your customer’s inquiry

Depending on the severity of the issues, you can set priority levels for inquiries made by your clients.

Pricing:

The pricing for this plugin is 129$ per year and is payable annually.

Mezchip

Inbound contact has a 10 to 15 times greater chance of converting to sales than other types of leads.

You can use Mezchip for your WooCommerce store to communicate with potential and existing customers across channels.

You can easily integrate email, Facebook, Instagram, & Whatsapp, into a single platform to resolve customer queries and convert leads.

Mezchip includes several useful capabilities, such as

order tracking
responding to customer inquiries across social media dm’s
creating custom channels, &
managing cancellations & returns

All of these fantastic capabilities come at a very low cost, making it simple to convert leads and keep your customers happy at all times.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp :

View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform:

Just enter order details and get access to the entire details of the order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels:

You can create channels for support queries from phones or messages. Track in real-time unresolved dialogues.

Get Push Notifications:

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries.

Integrate Multiple Stores and channels:

With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.

Sort and prioritize customers and tickets:

Sort tickets by tags and stay on top of each conversation

Collaborate with team members:

Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets

In Summary

Choosing a customer support app begins with determining the functionality you require.

The best method to find out is to speak with your customer service employees, who are familiar with the procedures you have in place daily.

Everyone else will most likely find a solution that provides all of the features and capabilities they require without breaking the budget.

Take the time to understand what you need and which tools you’ll need to meet those needs.

In deciding between Zendesk vs Mezchip understand how many tickets your agents are handling on a daily basis.

When you have all the items nailed down, finding the perfect solution in your budget becomes a lot easier.

Then it’s just a matter of putting the options to the test and seeing what works best.

Finding a single platform for all client interactions, from automated tickets and social media conversations to knowledge bases, and managing customer orders, is the safest bet.

Start your free trial with Mezchip to begin your journey of growth by driving excellent customer service.

RichPanel vs Mezchip for WooCommerce

March 10, 2022

Mezchip

customer support, WooCommerce

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Customer service expectations are shifting.

Customers expect quicker responses, less back-and-forth, and greater transparency.

Increased customer expectations are giving rise to newer problems. Therefore, it is important that brands ensure their teams are ready when it comes to service and support.

We frequently embrace new tools to assist us in meeting new client expectations.

However, sorting reviews and determining if a certain tool will be valuable to your organization may be extremely challenging.

Choosing a customer support tool begins with determining the functionality you require.

In this blog, we have compared RichPanel vs Mezchip as customer support tools to help you decide the best way to manage your customer communication.

Richpanel

Richpanel is a WooCommerce CRM and Ticketing System that allows retailers to respond quickly to customer inquiries via chat, email, Facebook, and Instagram from a single dashboard.

Features

Customers can contact you via chat, email, and WhatsApp*, and you can manage all your conversations in one place.
Inside the helpdesk, Richpanel pulls customer orders, website activity, and previous chats. Agents will have the complete context to promptly handle client inquiries.
You can easily connect with your team members
Use the live chat to convert visitors to customers
Utilize its chatbots to free up your agents from monotonous data collecting.
Richpanel also tracks agents that have most impact on sales and long-term customer connections. Tags, channels (live chat, email, social), and agents can all be used to filter reports.

Pricing:

Starts at $99/month for 350 conversations

Mezchip

Inbound contact has the potential to convert sales at a rate 10 to 15 times greater than other leads.

Mezchip is an omnichannel customer communication tool that helps you manage customer communications across support channels.

You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp.

You can also respond to customer queries, and engage with your potential customers.

Mezchip gives you a separate platform dedicated entirely to your support staff.

Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers. You can also manage returns and cancellations without even entering the store.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s, and Whatsapp from a single platform

View and Respond to customer queries across support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform

Just enter order number and view order details of customer. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels & Close dialogues

You can create custom channels for support queries from phones or messages. Also, you can track in real-time unresolved dialogues.

Get Push Notifications

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries.

Integrate Multiple Stores and channels

With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.

Collaborate with team members

Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets

When it comes to choosing customer service tools for small businesses, our best suggestion is to look for something that is affordable and easy to use.

When it comes to technology, a common mistake small businesses make is putting together separate pieces of customer support software.

Having various apps for different customer communication can cause customers problems to go between the cracks. This can result in the loss of satisfied consumers.

Finding a single platform for all client interactions is the safest bet for small businesses. Read more on How Can Small Businesses Provide Great Customer Service.

With 95% of consumers sharing negative experiences, a single negative review can lose your company an average of 30 clients. Check out this post to know the reasons, Why are my customers dropping out? That is something we do not want to happen to you.

This is why we have created Mezchip | Omnichannel Customer Support Platform for E-Commerce Stores, an affordable omnichannel tool for all your customer service needs.

Book a demo now to get started with your free trial!

How Can Small Businesses Provide Great Customer Service

February 3, 2022

Mezchip

customer support

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A great idea, seed capital, and some human resource on the job is not sufficient to get a new business going.

Right from the initial stage, great customer service helps in building a solid base for further growth and development of a business.

“Do what you do so well that they will want to see it again and bring their friends.”
— Walt Disney

There is a thin line of difference between a good company and a great company. Customers feel more valued and regarded when associated with a great company.

Irrespective of the size and scale of the company, customer service occupies the topmost position in the list of company objectives.

“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” — Jerry Fritz

Understanding Customer Service

It is the support provided by a business to its customers prior to and post-purchase of products or services.

It also includes keeping a track of the usage and experience of the customers during an entire customer’s buying cycle.

Customer retention is a primary objective. And an improved image of the brand comes as an added bonus.

These days customer service is not just limited to the traditional telephone support model rather it has now evolved to providing support and engaging customers across channels like:

Email
Live Chat
Text messaging
Social media, and
Self-service support, where customers can get answers on their own, irrespective of the time of the day.

So How Can Small Businesses Provide Great Customer Service?

Customers can build their perceptions within seconds about a business. Particularly, when it comes to small businesses, creating the first impression is important.

Using the magic words, “Please” and “Thank You” goes a long way in earning customer trust, loyalty and appreciation.

A “can-do attitude” helps businesses become more dependable and worthy of customer trust.

It builds certainty with customers and reinstates their decision to buy products of the brand.

Phrases such as “I don’t know,” “I can’t,” and “You have to…” reflect complacency and a laid-back approach signaling a negative attitude.

Such phrases are unhelpful and act as triggers for already frustrated customers.

Adding a personal touch by giving calls to the customers goes a long way in staying connected with the customers.

Although in today’s fast-paced era, short personalized emails can be helpful instead of overloaded and lengthy emails.

Following up and maintaining contact with clients helps customers realize their value and highlight the importance of customer experience for the business.

Impact of a Great Customer Service

Running a small business invites competition from bigger & better market players. Small businesses have a smaller bunch of customers to manage which in turn gives the chance to impress and retain the customers for longer periods.

Lasting impressions are embedded in customers. These impressions get transferred to their acquaintances via word of mouth leading to new customer acquisitions.

Great Customer Service has the following 5 advantages for small businesses:

1. Escalating trend of sales.

Managing an existing set of customers might land a business in a laid-back position, thus, finding new customers has to be a priority.

Customer service helps in increasing sales since not only the existing customers but also the prospective ones have questions to ask.

As per recent reports, 52% of customers are willing to abandon online purchases if they don’t find the information they’re seeking.

2. Retaining customers.

As per an oft-quoted statistic, acquiring customers costs 6–7 times more than retaining your existing ones.

Keeping in mind the time availability and resources with a small business, satisfying customers becomes more critical in running and operating a small business.

As per a report by the U.S. Small Business Administration, 68% of customers tend to leave since they were upset with the treatment they’ve received.

Hence, swift and considerate service for the customers goes a long way in earning their loyalty.

3. Discovering opportunities for cross-selling and upselling

With the advent of advanced systems such as Customer Relationship Management (CRM) and platforms like Mezchip, everyone in the company are aware of the customers.

Support agents have access to order histories, open opportunities, and shipping status.
Salespeople are aware when a customer requires assistance

4. Improvising the products and services being offered

The support team serves as an important link to the external business environment as they establish a connection on a real-time basis.

The inputs derived from their interaction with the customers serve as important leads for improving the quality of service delivery and products being offered.

5. Make better business decisions.

Customer service tools have multiple uses.

Apart from providing service to the customers, they contribute to the virtual improvement of various business aspects.

That includes customer satisfaction scores and performance of the agents which further aids in taking better and improved decisions for the business.

For a majority of people, good customer service is an expectation, customers need their queries to be answered and issues resolved but that’s not sufficient to stand out from others in the competition.

So how do you stand out?

The answer lies in transforming good customer service into a Great one!! Small businesses do not require a big budget or a big team to do that, just some brainstorming, the right tools, and an empathetic thoughtful attitude towards their customers.

Looking for ways to manage your customer support better and stand out from others? Book a demo at mezchip to let us help you better!!