Tag - helpdesk

5 best WordPress helpdesk plugins for customer support

April 18, 2022
Mezchip
customer support, WooCommerce
Add comment
woman in white blazer sitting by the table

WordPress helpdesk plugins allow you to provide centralized and rapid assistance, resulting in more user interaction and conversions.

Getting more conversions means you’ll be able to go around with a smug expression like Simon Cowell, which is always a good thing.

Pic source: on-a-limb.com

In today’s post, we’ll show you our top picks in WordPress helpdesk plugins in the market, so you can add a fully working support system and get more customers. Even with the most excellent WordPress helpdesk plugins, outstanding assistance comes down to one thing: availability.

Suggested Read: 5 Best WooCommerce Chat Support Plugins

Without further ado, let’s get to work. You will find the below-listed plugins reasonably priced and simple to set up. With any of these, you should be able to establish your support system in less than 5 minutes.

KB Support WordPress Helpdesk Plugin

If you are looking for a WordPress help desk and knowledge base support tool plugin with an easy-to-use interface, Your go-to option is KB Support.

With this great tool, you may design and fully configure as many ticket submission forms as you need. And the most significant thing is… You may use the ticket management system by email using the Email Support extension. Your customers may submit a ticket with a problem and handle it without having to create an account on your website. The same is true for the agents keeping your customers pleased and stress-free.

AH Tickets Helpdesk Plugin & Support

This WordPress helpdesk plugin is known for its ease of use and responsiveness.

The attractive design, an incredible list of features, and an excellent buyer rating give this plugin a definite edge over the others. The core architecture of AH Tickets is the Bootstrap framework. It is future-proof and responsive.

You can link AH Tickets to Mailchimp to expand your mailing list and let your visitors log in with their preferred social network account. It is rated as, one of the best WordPress helpdesk plugins available.

Mezchip

If you have customer queries coming in from various channels like social media, email, phone etc, Mezchip is the helpdesk to go for. Mezchip is an omnichannel helpdesk platform where Customers contact you through their preferred channel of communication, including phone, email, Whatsapp, and social media. Mezchip enables you to gather and respond to inquiries from a single interface. Mezchip’s deep WooCommerce shop integration feature collects background information about your customer so you can have a customized dialogue and take action without switching between channels and WooCommerce stores.

Customer inquiries can quickly become overwhelming! You may use Mezchip to prioritize and arrange requests across channels, resulting in a seamless experience for your agents. Mezchip connects your WooCommerce store to your existing support channels to enable you to provide the best customer experience possible for your company.

WSDesk – Helpdesk for ELEX WordPress

You can quickly create a comprehensive customer support system for WordPress with WSDesk. To get started, install and run the setup wizard. Because you own your support platform, you can add all of your agents at no extra cost. The same is valid for tickets. There is no limit to the number of submissions your clients can make with WSDesk.

You can also add agents, statuses (unresolved, pending, solved), and tags to your tickets to keep them organized. Furthermore, unlike other alternatives, WSDesk saves all of your data on your site, giving you complete control over your customer and support data.

WSDesk additionally has built-in tools to help you with support. Configure email notifications, automatic ticket closure following inactivity, department assignment, etc. Make prefabricated replies available to your agents. Examine your team’s performance utilizing the agent ratings and ticket reports. You may also use IMAP or Google OAuth to create tickets automatically from unread emails.

TotalDesk WordPress Helpdesk Plugin

Perhaps you’d prefer to reduce the number of hours you spend providing customer service. Maybe you’d like a more passive method of assisting your guests. You’d want to reduce the number of customer support emails and one-on-one phone conversations.

With this plugin you can construct a knowledge base. You can even connect to a self-service customer helpdesk, ticket system, and live chat.

TotalDesk includes incredible features like drag-and-drop post reordering, live search and FAQs. It has numerous notification choices, ticket reports, custom widgets, multi-lingual support, and much more.

Conclusion:

WordPress helpdesk plugins allow you to improve user experience, increase conversions, and save time. Whether you opt for a paid or free helpdesk plugin, make sure you respond to support issues on time. These plugins allow your customers to contact you and receive help whenever they are stuck on your site.

Intercom vs Mezchip for WooCommerce

March 21, 2022
Mezchip
customer support, WooCommerce
Add comment
intercom vs mezchip

Customer interactions are more crucial than they’ve ever been.

However, the size and nature of internet commerce and escalating client expectations, make it challenging to establish—and maintain—those relationships.

An All-in-one customer communications platform is used by sales, marketing, and support teams to achieve faster growth through stronger interactions.

Most of them are full customer communications platforms with bots, apps, product tours, and more.

Some even have email, messaging, and a help center—so you can maintain excellent customer interactions at all times.

To aid in your evaluation of potential customer service solutions, we have compared two customer service options, Intercom vs Mezchip.

Also read: 5 best WooCommerce chat support plugin in 2022

Both platforms provide a variety of packages, features, and perks that can assist your team in delighting consumers and achieving success.

Intercom

Features:

Intercom Integration for WooCommerce allows you to communicate directly with your customers and give on-site support. 

It syncs order details, customer data, and other relevant data into the platform, allowing you to rapidly fix the issue.

It also adds a form to each purchase description in your business, allowing consumers to contact you directly. For the most frequently requested questions, you can create automated responses.

Customers can access their My Account pages to keep track of their support requests. They might go over previous talks with you and initiate follow-ups.

It’s not a problem if you have multiple businesses. Intercom for WooCommerce collects questions from all of your websites, allowing you to react to them all from one place.

Pricing:

Priced at 129$ billed annually

Mezchip

Mezchip is an omnichannel customer support dashboard where you can manage your customer communications across support channels.

You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp.

You can respond to multiple customer queries, and engage with your potential customers. 

mezchip dashboard
Mezchip Dasboard

Mezchip gives you a separate platform dedicated entirely to your support staff.

Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers. You can also manage returns and cancellations without juggling information across email, messaging apps, and store.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp from a single platform :

View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform:

Just enter order details and get access to order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels & Close dialogues:

You can create new channels for support queries from phones or messages. Create and track in real-time unresolved dialogues.

Get Push Notifications:

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries. 

Integrate Multiple Stores and channels:

You can integrate multiple Woocommerce stores and support channels from a single dashboard at a very low cost.

Sort and prioritize customers and tickets: Sort tickets by tags and stay on top on each conversation

Collaborate with team members:

Assign tickets to team members. Set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets (See pricing page)

To summarise Intercom vs Mezchip debate, Intercom has a wholesome feel to it and is more focused on customer satisfaction. But it might be prohibitively expensive for smaller businesses.

If you’re searching for a middle ground, I’d suggest trying out some other options, such as Mezchip. It combines the best aspects of both worlds and is less expensive than Intercom.

Take a 1 month free trial of Mezchip and experience it in action.