WordPress helpdesk plugins allow you to provide centralized and rapid assistance, resulting in more user interaction and conversions.
Getting more conversions means you’ll be able to go around with a smug expression like Simon Cowell, which is always a good thing.
In today’s post, we’ll show you our top picks in WordPress helpdesk plugins in the market, so you can add a fully working support system and get more customers. Even with the most excellent WordPress helpdesk plugins, outstanding assistance comes down to one thing: availability.
Suggested Read: 5 Best WooCommerce Chat Support Plugins
Without further ado, let’s get to work. You will find the below-listed plugins reasonably priced and simple to set up. With any of these, you should be able to establish your support system in less than 5 minutes.
If you are looking for a WordPress help desk and knowledge base support tool plugin with an easy-to-use interface, Your go-to option is KB Support.
With this great tool, you may design and fully configure as many ticket submission forms as you need. And the most significant thing is… You may use the ticket management system by email using the Email Support extension. Your customers may submit a ticket with a problem and handle it without having to create an account on your website. The same is true for the agents keeping your customers pleased and stress-free.
This WordPress helpdesk plugin is known for its ease of use and responsiveness.
The attractive design, an incredible list of features, and an excellent buyer rating give this plugin a definite edge over the others. The core architecture of AH Tickets is the Bootstrap framework. It is future-proof and responsive.
You can link AH Tickets to Mailchimp to expand your mailing list and let your visitors log in with their preferred social network account. It is rated as, one of the best WordPress helpdesk plugins available.
If you have customer queries coming in from various channels like social media, email, phone etc, Mezchip is the helpdesk to go for. Mezchip is an omnichannel helpdesk platform where Customers contact you through their preferred channel of communication, including phone, email, Whatsapp, and social media. Mezchip enables you to gather and respond to inquiries from a single interface. Mezchip’s deep WooCommerce shop integration feature collects background information about your customer so you can have a customized dialogue and take action without switching between channels and WooCommerce stores.
Customer inquiries can quickly become overwhelming! You may use Mezchip to prioritize and arrange requests across channels, resulting in a seamless experience for your agents. Mezchip connects your WooCommerce store to your existing support channels to enable you to provide the best customer experience possible for your company.
You can quickly create a comprehensive customer support system for WordPress with WSDesk. To get started, install and run the setup wizard. Because you own your support platform, you can add all of your agents at no extra cost. The same is valid for tickets. There is no limit to the number of submissions your clients can make with WSDesk.
You can also add agents, statuses (unresolved, pending, solved), and tags to your tickets to keep them organized. Furthermore, unlike other alternatives, WSDesk saves all of your data on your site, giving you complete control over your customer and support data.
WSDesk additionally has built-in tools to help you with support. Configure email notifications, automatic ticket closure following inactivity, department assignment, etc. Make prefabricated replies available to your agents. Examine your team’s performance utilizing the agent ratings and ticket reports. You may also use IMAP or Google OAuth to create tickets automatically from unread emails.
Perhaps you’d prefer to reduce the number of hours you spend providing customer service. Maybe you’d like a more passive method of assisting your guests. You’d want to reduce the number of customer support emails and one-on-one phone conversations.
With this plugin you can construct a knowledge base. You can even connect to a self-service customer helpdesk, ticket system, and live chat.
TotalDesk includes incredible features like drag-and-drop post reordering, live search and FAQs. It has numerous notification choices, ticket reports, custom widgets, multi-lingual support, and much more.
WordPress helpdesk plugins allow you to improve user experience, increase conversions, and save time. Whether you opt for a paid or free helpdesk plugin, make sure you respond to support issues on time. These plugins allow your customers to contact you and receive help whenever they are stuck on your site.