Customer service expectations are shifting.
Customers expect quicker responses, less back-and-forth, and greater transparency.
Increased customer expectations are giving rise to newer problems. Therefore, it is important that brands ensure their teams are ready when it comes to service and support.
We frequently embrace new tools to assist us in meeting new client expectations.
However, sorting reviews and determining if a certain tool will be valuable to your organization may be extremely challenging.
Choosing a customer support tool begins with determining the functionality you require.
In this blog, we have compared RichPanel vs Mezchip as customer support tools to help you decide the best way to manage your customer communication.
Richpanel is a WooCommerce CRM and Ticketing System that allows retailers to respond quickly to customer inquiries via chat, email, Facebook, and Instagram from a single dashboard.
- Customers can contact you via chat, email, and WhatsApp*, and you can manage all your conversations in one place.
- Inside the helpdesk, Richpanel pulls customer orders, website activity, and previous chats. Agents will have the complete context to promptly handle client inquiries.
- You can easily connect with your team members
- Use the live chat to convert visitors to customers
- Utilize its chatbots to free up your agents from monotonous data collecting.
- Richpanel also tracks agents that have most impact on sales and long-term customer connections. Tags, channels (live chat, email, social), and agents can all be used to filter reports.
Starts at $99/month for 350 conversations
Inbound contact has the potential to convert sales at a rate 10 to 15 times greater than other leads.
Mezchip is an omnichannel customer communication tool that helps you manage customer communications across support channels.
You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp.
You can also respond to customer queries, and engage with your potential customers.
Mezchip gives you a separate platform dedicated entirely to your support staff.
Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers. You can also manage returns and cancellations without even entering the store.
Manage customer queries across Email, Facebook/Instagram DM’s, and Whatsapp from a single platform
View and Respond to customer queries across support platforms all from one place. Save time, get repeat customers and build your brand value.
View and manage your Store orders from a single platform
Just enter order number and view order details of customer. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.
Create Custom Channels & Close dialogues
You can create custom channels for support queries from phones or messages. Also, you can track in real-time unresolved dialogues.
Get Push Notifications
Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries.
Integrate Multiple Stores and channels
With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.
Collaborate with team members
Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time
Starts at $29/ month for 750 tickets
When it comes to choosing customer service tools for small businesses, our best suggestion is to look for something that is affordable and easy to use.
When it comes to technology, a common mistake small businesses make is putting together separate pieces of customer support software.
Having various apps for different customer communication can cause customers problems to go between the cracks. This can result in the loss of satisfied consumers.
Finding a single platform for all client interactions is the safest bet for small businesses. Read more on How Can Small Businesses Provide Great Customer Service.
With 95% of consumers sharing negative experiences, a single negative review can lose your company an average of 30 clients. Check out this post to know the reasons, Why are my customers dropping out? That is something we do not want to happen to you.
This is why we have created Mezchip | Omnichannel Customer Support Platform for E-Commerce Stores, an affordable omnichannel tool for all your customer service needs.
Book a demo now to get started with your free trial!