“When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.”Indra Nooyi Today, social media is one of the...
Difference Between Whatsapp API and Whatsapp Business
Whatsapp Business API and Whatsapp Business are two different apps that you can use to develop your business. Both these apps...
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Bulk Generate Coupons For Your WooCommerce Website
For both WooCommerce store owners and customers, discount coupons are all-time favorites. Coupons are an effective way to promote...
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Zendesk vs Mezchip for WooCommerce
We all understand the importance of customer support. But when asked WHY, we may find it difficult to express a response. Investing in customer support tools is difficult to market both...
RichPanel vs Mezchip for WooCommerce
Customer service expectations are shifting. Customers expect quicker responses, less back-and-forth, and greater transparency. Increased customer expectations are giving rise to newer...
7 best WooCommerce customer support plugins in 2022
We all know the importance of a customer support solution that can deliver value to your customers as well as improve their overall purchase experience. Imagine if you have a customer...
5 habits of a customer service oriented company
Customer service should not be a department. It should be the entire company.Tony Hsieh Regardless of whether it talks directly to customers or not, every department in an organization...
How to use Direct Messages to drive customer engagement
Direct messages(DM’s) are probably the most underrated tool on social media websites. We all know about driving engagements through reels, posting, and replying to social media content. But...
What is social commerce & how to use it...
With the advent of digitalization, e-commerce has over the years flourished and given rise to social commerce. In this blog, we will try to understand the concept of social commerce, the...
How do chatbots improve customers’ shopping experience?
The experience that a brand creates is what a customer remembers. Gartner in its Customer 360 Summit, showed that a consumer’s purchase pleasure is a game-changer for sellers. In fact...
How to give personalized customer experience?
How would you feel when you walk into a restaurant and the server is aware of your booking and your order? You’ll feel welcomed and pleasant. You would prefer having your usual Sunday...
5 common customer complaints and how to handle them
A few months back I ordered a custom hand-crafted nameplate for our new house. I was ruffling through different websites and I came across a very interesting Instagram page of a small...