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3 months ago

Difference Between Whatsapp API and Whatsapp Business

Whatsapp Business API and Whatsapp Business are two different apps that you can use to develop your business. Both these apps...

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white paper bag surrounded by red balloons
June 13, 2022

Bulk Generate Coupons For Your WooCommerce Website

For both WooCommerce store owners and customers, discount coupons are all-time favorites. Coupons are an effective way to promote...

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customer service on social media

How to handle social media comments for e-commerce...

March 17, 2022
Mezchip
customer support
8 min read

“When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.”Indra Nooyi Today, social media is one of the...

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Zendesk vs Mezchip for WooCommerce

March 12, 2022
Mezchip
customer support, WooCommerce
9 min read

We all understand the importance of customer support. But when asked WHY, we may find it difficult to express a response. Investing in customer support tools is difficult to market both...

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richpanel vs mezchip

RichPanel vs Mezchip for WooCommerce

March 10, 2022
Mezchip
customer support, WooCommerce
7 min read

Customer service expectations are shifting. Customers expect quicker responses, less back-and-forth, and greater transparency. Increased customer expectations are giving rise to newer...

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7 best WooCommerce customer support plugins in 2022

February 21, 2022
Mezchip
customer support, WooCommerce
12 min read

We all know the importance of a customer support solution that can deliver value to your customers as well as improve their overall purchase experience. Imagine if you have a customer...

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5 habits of a customer service oriented company

February 8, 2022
Mezchip
customer support
12 min read

Customer service should not be a department. It should be the entire company.Tony Hsieh Regardless of whether it talks directly to customers or not, every department in an organization...

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a person seing messages on phone

How to use Direct Messages to drive customer engagement

February 3, 2022
Mezchip
Customer Engagement
6 min read

Direct messages(DM’s) are probably the most underrated tool on social media websites. We all know about driving engagements through reels, posting, and replying to social media content. But...

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girls on a cart

What is social commerce & how to use it...

February 3, 2022
Mezchip
customer support
9 min read

With the advent of digitalization, e-commerce has over the years flourished and given rise to social commerce. In this blog, we will try to understand the concept of social commerce, the...

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chatbot

How do chatbots improve customers’ shopping experience?

February 3, 2022
Mezchip
customer support
12 min read

The experience that a brand creates is what a customer remembers. Gartner in its Customer 360 Summit, showed that a consumer’s purchase pleasure is a game-changer for sellers. In fact...

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we are open

How to give personalized customer experience?

February 3, 2022
Mezchip
customer support
9 min read

How would you feel when you walk into a restaurant and the server is aware of your booking and your order? You’ll feel welcomed and pleasant. You would prefer having your usual Sunday...

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5 fingers

5 common customer complaints and how to handle them

February 3, 2022
Priyanka Prasad
customer support
9 min read

A few months back I ordered a custom hand-crafted nameplate for our new house. I was ruffling through different websites and I came across a very interesting Instagram page of a small...

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About Mezchip

Mezchip is an omnichannel customer support platform for your Online Store. Integrate your e-commerce store and resolve customer queries across email/ social media & Whatsapp all from one place.

Omni-Channel customer support platform for online Stores

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