Customer service should not be a department. It should be the entire company.Tony Hsieh Regardless of whether it talks directly to customers or not, every department in an organization...
Category - customer support
What is social commerce & how to use it...
With the advent of digitalization, e-commerce has over the years flourished and given rise to social commerce. In this blog, we will try to understand the concept of social commerce, the...
How do chatbots improve customers’ shopping experience?
The experience that a brand creates is what a customer remembers. Gartner in its Customer 360 Summit, showed that a consumer’s purchase pleasure is a game-changer for sellers. In fact...
How to give personalized customer experience?
How would you feel when you walk into a restaurant and the server is aware of your booking and your order? You’ll feel welcomed and pleasant. You would prefer having your usual Sunday...
5 common customer complaints and how to handle them
A few months back I ordered a custom hand-crafted nameplate for our new house. I was ruffling through different websites and I came across a very interesting Instagram page of a small...
How Can Small Businesses Provide Great Customer Service
A great idea, seed capital, and some human resource on the job is not sufficient to get a new business going. Right from the initial stage, great customer service helps in building a solid...
Why are my customers dropping out?
In an entire consumer buying cycle, there are various stages, where you will witness your customers dropping out before making a purchase. You have a great concept, your products are great...