5 Best WooCommerce Customer Service Plugin


If you have an excellent online store with a plethora of products that are never out of stock, you have won half the battle. However, to win the other half, you need to have robust customer service in place.

Good customer service will ensure a high degree of customer satisfaction, and it can help attract and retain customers consistently. But for that, you will require a WooCommerce Customer Service Plugin to help simplify the complex process of customer service.

To help you out, we have discussed the five best WooCommerce Customer Service Plugins. These plugins can help drive your business, whether you are just starting out or already have an established online presence. Read on to find out more.

Also read: 5 best CRM for WooCommerce in 2022

1. Mezchip

mezchip dashboard

Mezchip is one of the easiest and best WooCommerce Customer Service Plugins available today. The plugin seamlessly integrates with the online store and empowers businesses to serve their customers most effectively and efficiently.

The plugin packs a variety of powerful features like customer order tracking, responding to customer queries, creating custom tickets, team collaboration, and much more. 

This plugin also enables businesses to prioritize conversations and provide a personalized experience across various platforms, including Facebook and Instagram, to create a seamless customer experience.

Moreover, Mezchip is also available at a highly affordable price. The basic plan is free to use, while even the most expensive Enterprise plan costs just INR 8999 (around $120) per month.

If you would like to give Mezchip a try, you can book a demo here.

2. ThriveDesk

Thrivedesk dashboard

ThriveDesk is a WooCommerce Customer Service Plugin designed specifically to cater to startups and small businesses. The plugin is simple and easy to set up, letting you connect with your customers instantly.

Some powerful features of ThriveDesk include a shared inbox that enables streamlining tickets and customer conversations, data-driven reporting that helps make better-informed decisions, and a customer knowledge base that serves as a data repository.

With the help of ThriveDesk, agents can track customers, view transaction history, refund payments, chat with customers in real-time, and much more. This helps elevate the customer experience, helping with business growth.

ThriveDesk offers a simple and affordable pricing plan. It is available at just $15 per user per month. You can also opt for a 14-day trial without entering any card details.

If you would like to give ThriveDesk a try, you can book a demo here.

3. Zendesk

Zendesk dashboard

Zendesk plugin enables you to provide sophisticated and seamless customer service across multiple channels.

It has been used by more than 150,000 companies across various sectors for their customer service needs.

The features of Zendesk include pre-defined ticket responses, messaging and live chat, and answer bot, web widgets, customer service search history, and more.

The only downside of Zendesk that we can think of is its price point.

The entry-level suite team costs $ 150 per agent per month, while the suite Enterprise can go up to $150 per agent per month.

If you want to test Zendesk, you can watch a demo or start a free trial.

4. Help Scout Desk

HelpScout desk dashboard

Help Scout Desk is a simple plugin that empowers businesses to provide customers with an easy way to create support tickets.

This WooCommerce Customer service plugin is best for new businesses using customer support plugins.

The features of the Help Scout Desk include thread tagging, attachment support, conversation embed, and WooCommerce, WP eCommerce, & Easy Digital Downloads integrations.

There are certain downsides to the plugin as well. For example, certain features like live chat aren’t available yet.

Moreover, certain features like teams and custom fields are available only in the plus plan. Help Scout Desk is available for $49.99.

To know more about the Help Scout Desk, you can contact them here.

5. Awesome Support

Awesome support dashboard

Awesome Support plugin provides everything that a business needs for customer service. The plugin setup is simple and can be completed in only five minutes.

The features that make Awesome Support one of the best customer service plugins include automatic agent assignment, complete ticket history, unlimited file attachments, and several others.

The main USP of Awesome Support, however, is its pricing. It starts from as low as $149 per year, while the costliest plan is just $409 per year. 

Final Words

These were our top five picks for the best WooCommerce Customer Service plugins

Depending upon your business needs, the plugin’s features and functionalities, budget, pros and cons of each and other factors, you can decide on a plugin best suited for your business.

Eventually, irrespective of whichever plugin you choose, providing the ultimate customer service should be your aim and priority.

This will help attract customers, build strong customer relationships, and create a base of loyal, trustworthy customers, eventually leading you to rapid, exponential business growth. 

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Mezchip is an omnichannel customer support platform for your Online Store. Integrate your e-commerce store and resolve customer queries across email/ social media & Whatsapp all from one place.

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