Author - Mezchip

E-Commerce, WooCommerce

white paper bag surrounded by red balloons

For both WooCommerce store owners and customers, discount coupons are all-time favorites.

Coupons are an effective way to promote your WooCommerce store.

It basically attracts customers to purchase your products and increases sales.

WooCommerce itself offers a coupon generator plugin that allows you to generate coupons for your customers.

However, the inbuilt coupon setup provided in the WooCommerce plugin does not have the provision to create bulk coupons.

This is why you might need to use third-party plugins to provide this functionality.

By using either of the below third-party coupon extensions, you will be able to bulk generate coupons for your Woocommerce website in just a few steps.

Also read : 5 best WordPress plugins for customer support

1. Smart Coupons for WooCommerce

Smart Coupons is a powerful coupon management plugin that helps you to bulk generate coupons for your Woocommerce website.

It shows coupons on the product & cart page, and share coupons via emails to customers.

Here’s how to set up the bulk generator:

1: Go to ‘Marketing’ which will open the ‘Coupon’ tab.

2: Next, tap on the ‘Bulk Generate’ tab which you will find next to the Coupons tab.

3: Enter the number of coupons you want to generate in bulk.

4: Next, choose to generate options, i.e., whether to:

Add generated coupons to the database/store.
Export the generated coupons to CSV.
Email the generated coupons to the recipients.

Step 5: Set the other coupon details as required.

Step 6: Finally, click on Apply.

As such, all the coupons generated will have the same configuration but with different & unique coupon codes.

2. Coupon Generator for WooCommerce

Coupon generator is another plugin that you can go for to bulk generate coupons for your Woocommerce website.

It helps you generate unlimited coupons and vouchers at the same time.

There are three steps for this coupon generation process:

Step 1: Introduction

First, you will be on the introduction page explaining the process to generate bulk coupons.

If you are doing it for the first time, then read through the instructions carefully, and when you are ready, click on ‘Continue to the next step.’

Step 2: Coupon Options

In this step, it allows you to set up the coupon options and you can configure the coupons as per your requirement

If you require multiple coupons with different values, then you will have to run the coupon generator numerous times with different settings.

Step 3: Generator options

In this step, you have to select the number of coupons you want to generate for your Woocommerce website and click on continue to generate coupons.

Step 4: Generating coupons

Here your coupon generation process begins.

By default, this plugin will generate a maximum of 500 coupons on each step.

And if you want to generate 10,000 coupons at a time, the generator will process through 20 steps to complete the bulk coupon generation.

The time taken to generate 500 coupons per batch may differ based on the site’s server.

Also, the coupon generation process has been so optimized that the smart thing to bulk generate coupons for your WooCommerce website will be to run it when your website has low traffic.

Conclusion

Usually, customers are more inclined to purchase when eCommerce stores provide discount coupons and attractive deals.

If you run an online store with WooCommerce and want to create a group of coupons that you can give to customers or need 1000 coupons to give to a deals site like Groupon, this plugin will save you a lot of time!

If you want to eliminate manual work, save time and avoid the hassle of coupon codes, switch to bulk generating coupons.

How to create a successful Instagram ad campaign?

June 6, 2022

Customer Engagement, E-Commerce, Instagram

Today, 70% of internet buyers use Instagram to find new products.

Imagine if even 10% of them are able to discover your products through Instagram!

A good Instagram marketing strategy will help you do this. Additionally, it provides a slew of benefits like higher engagement, followers, and more!

A robust Instagram ad campaign plan is required to turn your ‘gram into a revenue-generating machine.

This article will teach you 5 ways to help you get started in creating a successful Instagram ad campaign

Also read : 5 tips to create a successful Instagram e-commerce marketing strategy

Tip 1-Have a look at your competitors.

Have you ever wondered what your Instagram competition is doing right?

If not, put on your detective hats and go to work.

Understanding what your competitors are up to could help you plan your content strategy!

If your competitors are producing more user-generated material, it could indicate their engagement rate is high.

You’ll know how to improve your Instagram Ads game if you spend time analyzing your competitors’ accounts.

Tip 2-Keep your eyes on the prize.

Do you want to broaden your audience? Is it your goal to increase lead generation?

The first step toward creating a successful e-commerce campaign is putting it down and planning your strategy.

create successful Instagram Ad Campaign — Image by Gerd Altmann from Pixabay

Tip 3-Use demography and targeting to your advantage.

Now that you have planned your strategy, if you don’t know who you’re selling to, you can’t promote your products or brand.

Complete your homework.

Determine who your target consumer is and what their interests are by conducting market research.

You can figure out who you’re posting for by establishing your target audience.

You can target people who have already interacted with your brand. Like, people who have visited your website.
Target users who are similar to your current clients with lookalike audiences.
Or, Retarget users who previously clicked on your ads but did not purchase.

use demography to target to Instagram target audience- Instagram ad campaign — Image by Elf-Moondance from Pixabay

Tip 4- Create material that draws people in.

Instagram is, all about content.

Once you have defined your audience, you must know how to engage them. Captivate your audience’s interest with engaging content.

If you want to get noticed, you must produce unique material.

Have a look at how the Indian D2C brand, MamaEarth has cracked its content.

With a compelling cause in mind: Mamaearth is known for its cruelty-free products.

This advertisement supports their belief by promoting the planting of more trees.

This appeals to the viewer’s emotional side, causing them to click on the CTA without hesitation.

The two sets of hashtags: one on the image that’s relevant to the campaign, and another set of hashtags in the caption aid in both finding and reaching their target audience.

Tip 5- It’s all about optimization.

Just creating content for your audience is not enough.

It is essential to track how your ads perform. And adjust them for better performance.

You can improve the efficacy of your Instagram ads by experimenting with different images, ad copy, and CTAs to see what works best for you.

Consider the latest ad by a D2C brand BoAt. An Indian consumer electronics company that sells earphones, headphones, and portable chargers.

BoAt has become the go-to place for electronics lovers, with over 697k Instagram followers.

This is their ad, which we adore!

boAT instagram ad campaign — Image Source: https://www.boat-lifestyle.com/products/rockerz-330

As you see, they have used numbers on the image which guarantees the crucial metrics.

Numbers ensure more eyeballs on an advertisement, whether it’s a ‘10 minute‘ or ‘20 percent off.’

Closing Thoughts!

Advertising on Instagram has become a piece of cake, since Facebook and Instagram merged. Therefore, your Instagram ad campaign strategy should be fluid at all times.

Keeping things flexible and trying new ideas is the best approach to enhance your eCommerce sales.

Therefore, if you haven’t implemented the above, you’re missing out on giving your competitors an advantage.

With tools like Mezchip you can engage more with your customers on Instagram dm’s and posts.

Instagram’s shopping features are constantly changing.

To make sure you’re up to date on the latest news and tools follow Mezchip Blog.

5 tips for a successful Instagram eCommerce marketing strategy

May 30, 2022

Customer Engagement, E-Commerce, Instagram

“Engage, Enlighten, Encourage and especially…just be yourself! Social media is a community effort, everyone is an asset.”
Susan Cooper

Instagram has reached a milestone of 1 billion monthly active users.

500 million of these people are active Instagram followers and log onto the network every day.

As a result, the social media platform is at the forefront of social media marketing…

Instagram was purchased by Facebook for $1 billion in 2012. Since then, It has evolved into a large communication, marketing, and advertising platform.

It has now turned out to be a useful platform for eCommerce merchants, with a lot of promotion and conversion possibilities.

tips to create a successful instagram ecommerce marketing strategy — Image by Prodeep Ahmeed from Pixabay

Why be on Instagram?

In 2022, Instagram eCommerce is surely the way to go.

Your brand will be able to reach a larger audience if you use an excellent Instagram marketing plan.
Instagram e-commerce can help you produce quality leads.
It can help you to effectively develop a community of committed followers with whom you can share your products and solicit comments.

How will it be done?

All you have to do is use a sophisticated Instagram marketing approach to significantly increase sales for your online store.

While it’s possible to sell directly on Instagram and create eCommerce purchases.

It’s vital to make your followers feel unique and focus on building an engaged community. This is possible with lots of user-generated content.

By developing an aesthetic and exciting feed for your target audience, the social platform’s strength lies in generating more prospects for you at the top of the funnel.

Let’s look at 5 ways to leverage Instagram for eCommerce marketing.

1. Posting your products’ behind the scenes

Users feel emotionally attached as a follower when they get a behind-the-scenes look.

When you publish unique films and photographs from live events, your target audience feels closer to your brand.

Also read : How to engage your customers in 2022

2. Publish user-generated material

Do you want to build a brand that is friendly, down-to-earth, and human?

Then repost your customer’s posts, flaunting your wares.

Positive sentiment is generated by user-generated content, which provides people with a sample of how your products will look when they wear them.

According to an Iconosquare survey, 65% of customers would be gratified if a business liked their post. You’ll make them happy and feel valued by highlighting them.

Using a platform like Instafeed, you can even pull hashtags relating to your product and show them on their product page.

View this post on Instagram

A post shared by Bombay Shaving Company (@bombayshavingcompany)

3. Hold a contest and give away unique coupons

Who doesn’t enjoy receiving gifts? Contests and giveaways are some of the most effective ways to grab prospects’ interest and propel them down your sales funnel.

Contests and freebies on social media can help your company gain traction.

41% of Instagram users follow brands just for the benefits and prizes.

Simply told, Instagram is an excellent way for your business to show appreciation for its customers and increase conversions.

Visually announce your offers with eye-catching images and clear text overlays.

Also read: How to use direct messages to drive customer engagement

mamaearth instagram ecommerce marketing strategy — https://www.instagram.com/p/CbH3TF8gjfa/?utm_source=ig_web_copy_link

4. Collaborate with influencers

Influencer marketing is another great way to win the confidence of your target audience.

Instagram influencers have already put in the effort to establish a rapport with their followers and earn their trust.

When influencers endorse things, their followers are more likely to purchase them.

People will buy your products if they recommend them.

Sponsored posts are also an option to quickly reach a larger audience.

You may also combine influencer marketing with advertising, as Instagram now permits sponsored video ads, where posts can be run as ads/commercials.

View this post on Instagram

A post shared by boAt (@boat.nirvana)

5. Run advertisements

If you don’t want to go through the whole process of developing a community and earning trust, and you are eager to scale the process rapidly.

You should experiment with advertisements.

either retarget folks with whom you’ve previously established a relationship
or reach out to a cold audience.

For the best results, combine Instagram story advertisements and in-feed ads.

Also, use more video material in your commercials because as per studies 31% of individuals who view video ads end up purchasing something.

Closing Thoughts!

Your Instagram eCommerce strategy should be fluid at all times.

Keeping things flexible and trying new ideas is the best approach to enhance your eCommerce sales.

If you haven’t taken use of the amazing opportunity that Instagram is offering for eCommerce at present, you’re missing out and giving your competitors an advantage.

To make sales on Instagram, you don’t need a large budget.

Instagram’s shopping features are constantly changing, so make sure you’re up to date on the latest news and tools to maximize your success.

5 Best WooCommerce Customer Service Plugin

May 12, 2022

If you have an excellent online store with a plethora of products that are never out of stock, you have won half the battle. However, to win the other half, you need to have robust customer service in place.

Good customer service will ensure a high degree of customer satisfaction, and it can help attract and retain customers consistently. But for that, you will require a WooCommerce Customer Service Plugin to help simplify the complex process of customer service.

To help you out, we have discussed the five best WooCommerce Customer Service Plugins. These plugins can help drive your business, whether you are just starting out or already have an established online presence. Read on to find out more.

Also read: 5 best CRM for WooCommerce in 2022

1. Mezchip

Mezchip is one of the easiest and best WooCommerce Customer Service Plugins available today. The plugin seamlessly integrates with the online store and empowers businesses to serve their customers most effectively and efficiently.

The plugin packs a variety of powerful features like customer order tracking, responding to customer queries, creating custom tickets, team collaboration, and much more.

This plugin also enables businesses to prioritize conversations and provide a personalized experience across various platforms, including Facebook and Instagram, to create a seamless customer experience.

Moreover, Mezchip is also available at a highly affordable price. The basic plan is free to use, while even the most expensive Enterprise plan costs just INR 8999 (around $120) per month.

If you would like to give Mezchip a try, you can book a demo here.

2. ThriveDesk

ThriveDesk is a WooCommerce Customer Service Plugin designed specifically to cater to startups and small businesses. The plugin is simple and easy to set up, letting you connect with your customers instantly.

Some powerful features of ThriveDesk include a shared inbox that enables streamlining tickets and customer conversations, data-driven reporting that helps make better-informed decisions, and a customer knowledge base that serves as a data repository.

With the help of ThriveDesk, agents can track customers, view transaction history, refund payments, chat with customers in real-time, and much more. This helps elevate the customer experience, helping with business growth.

ThriveDesk offers a simple and affordable pricing plan. It is available at just $15 per user per month. You can also opt for a 14-day trial without entering any card details.

If you would like to give ThriveDesk a try, you can book a demo here.

3. Zendesk

Zendesk plugin enables you to provide sophisticated and seamless customer service across multiple channels.

It has been used by more than 150,000 companies across various sectors for their customer service needs.

The features of Zendesk include pre-defined ticket responses, messaging and live chat, and answer bot, web widgets, customer service search history, and more.

The only downside of Zendesk that we can think of is its price point.

The entry-level suite team costs $ 150 per agent per month, while the suite Enterprise can go up to $150 per agent per month.

If you want to test Zendesk, you can watch a demo or start a free trial.

4. Help Scout Desk

Help Scout Desk is a simple plugin that empowers businesses to provide customers with an easy way to create support tickets.

This WooCommerce Customer service plugin is best for new businesses using customer support plugins.

The features of the Help Scout Desk include thread tagging, attachment support, conversation embed, and WooCommerce, WP eCommerce, & Easy Digital Downloads integrations.

There are certain downsides to the plugin as well. For example, certain features like live chat aren’t available yet.

Moreover, certain features like teams and custom fields are available only in the plus plan. Help Scout Desk is available for $49.99.

To know more about the Help Scout Desk, you can contact them here.

5. Awesome Support

Awesome Support plugin provides everything that a business needs for customer service. The plugin setup is simple and can be completed in only five minutes.

The features that make Awesome Support one of the best customer service plugins include automatic agent assignment, complete ticket history, unlimited file attachments, and several others.

The main USP of Awesome Support, however, is its pricing. It starts from as low as $149 per year, while the costliest plan is just $409 per year.

Final Words

These were our top five picks for the best WooCommerce Customer Service plugins.

Depending upon your business needs, the plugin’s features and functionalities, budget, pros and cons of each and other factors, you can decide on a plugin best suited for your business.

Eventually, irrespective of whichever plugin you choose, providing the ultimate customer service should be your aim and priority.

This will help attract customers, build strong customer relationships, and create a base of loyal, trustworthy customers, eventually leading you to rapid, exponential business growth.

How to Measure Customer Satisfaction Without Surveys?

May 9, 2022

customer support

Customer satisfaction is the ultimate metric to measure how your D2C brand or your e-commerce business is doing in recent times.

It is a way to know whether consumers are satisfied with the product or the services.

However, this is not an easy job to do.

The old technique of executing surveys to know about customer satisfaction is becoming irrelevant day by day.

There are several other techniques to do the job in a simpler way and with more conviction.

The survey’s main constraints are that many do not participate in it, do not respond, and are time-consuming.

This article will talk about how to measure customer satisfaction without going through any kinds of surveys.

Following are some of the alternative techniques that you can apply in your online business to avoid the hassles of a survey.

Studying Customer Correspondences

The first thing to do is ensure that you are open to receiving feedback directly from your customers.

Direct relations must be garnered between your business and the customers via email, chat, text, phone, social media platforms, and messenger applications.

Implementing an omnichannel customer support helpdesk like Mezchip that unifies all your communication channels is one of the most effective ways to handle customer communications and feedback across channels.

person holding white samsung android smartphone — Photo by Solen Feyissa on Pexels.com

Your support agents and/or representatives can collect and study reviews of the customers to initiate future improvements.

Collecting all the info from the customers is extremely crucial.

It helps the business to collect data to predict their report card showcasing both the good and the bad aspects according to the customers. This opens the door to making all the vital improvements that can further enhance your customer service.

Collecting and studying customer correspondences also helps you track your quality of service, pricing of your products, speed of services, trust, difficulties or objections, customer emotions, and services required.

Customer Loyalty Metrics

person holding pen pointing at graph — Photo by Lukas on Pexels.com

Another data point that reflects customer satisfaction is how many times customers repeat their purchases.

The high volume of Repeat customers shows that they are satisfied with your services or product.

It also ensures that satisfied customers are likely to suggest your services or products to others. And this will ensure that your business grows fruitfully.

You can track your metrics for customer satisfaction by tracking your repeat customers, their frequency, regular cost per order, and your customer’s lifetime value.

Examining Reactions to Promotions

It is vital to assess how customers react to promotions, bonuses, and coupons. If customers show positive responses to your promotions, they have developed a liking or satisfaction for your product.

And the best part is that you know it without even doing a survey.

red product tag — Photo by Artem Beliaikin on Pexels.com

Some promotions that you can try out to measure consumer satisfaction are –

Personalized Deals

Social media is a good platform to create engagement with your consumers.

You can provide exclusive discounts on your social media base so that they become more connected and engaged with your product.

You can do the same for your email base also.

Promotions on References

Give away exciting promotions to your present customers if they recommend your product to their network. This is the best way to grow your business beyond your current base.

Regulating Social Media Remarks

Social media has become the platform where customers convey their experiences with a product. They also share their frustration and disappointment regarding a company’s product on social media.

Customers’ feedback regarding your product or services on social media is vital to know customer satisfaction and customer concerns.

Final Words

These were some of the ways in which you can assess customer satisfaction for your business without collecting age-old surveys.

Gather all the references and results to satisfy the consumers better.

Maintain monthly and yearly overall data to know about customer satisfaction and make vital improvements.

After all, if the customer satisfaction graph goes higher, it will be directly entwined with the success of your business.

5 best CRM for WooCommerce in 2022

April 30, 2022

Customer Engagement, WooCommerce

gray and blue stainless steel shopping cart

A WooCommerce CRM is one of the essential tools for small to large-sized online merchants using WordPress. The best CRM for WooCommerce can help manage customers and enhance their overall experience, ultimately leading to an increase in the conversion rate, site traffic, and sales.

With a plethora of options available, choosing the best CRM for WooCommerce can get a bit tricky. To help you out, we have shared the five best CRM for WooCommerce in 2022.

Mezchip

Mezchip is an omnichannel CRM platform developed for WooCommerce to provide a personalized customer experience. The tool makes use of advanced technology, big data, and data science, and automation to analyze customer behavior. Based on the analysis, the tool predicts customer issues and helps take a proactive approach to solve them.

Mezchip also integrates with your existing support channels like Facebook, Instagram, and WhatsApp to provide the ultimate customer experience, all from a single place.

There are four pricing plans available. There is a free plan, while the paid plans start at INR 1999 per month and go up to INR 8999 a month.

If you would like to try Mezchip, you can book a demo here. You will be given a ten-minute walkthrough of the product. There will also be an additional five minutes reserved for answering any queries or questions you might have.

Also read How to engage your customers in 2022: Trends to watch out for

Metrilo

The CRM platform helps increase compatibility and improve analytical solutions that help businesses scale their operations easily. Metrilo also enables businesses to send emails and check product performance, total revenue, and customer interaction, all from a single dashboard.

The pricing plans for Metrilo start at $119 per month, while the top-tier premium plan starts from $299 per month. Businesses can also opt for a 14-day trial, after which they can decide on a plan that best suits them.

Jetpack CRM

The Jetpack CRM provides all the tools needed to manage customer relationships and grow business. It is one of the simplest and fastest tools available, which makes it one of the best CRM for WooCommerce.

Jetpack CRM is also highly customisable. Businesses can turn off parts of the CRM that are not needed, ensuring that businesses can focus only on the important things.

Users can get the basic features with the free version of the tool. The advanced versions are available via paid plans that start at $11 per month.

HubSpot for WooCommerce

The HubSpot for WooCommerce plugin lets businesses connect the CRM to the WooCommerce store. This enables auto-syncing of customers, products, orders, and other data with HubSpot in real-time.

There is also seamless integration for Facebook, Instagram, and other online platforms that further simplifies customer management and helps with business growth.

The CRM and the WooCommerce plugin are available for free. There are paid plans too that provide access to advanced features. The Bundle suite proves to be the best option and starts at just $45 per month.

Agile CRM

Last but not least, on the list of best CRM for WooCommerce is Agile CRM. The tool helps businesses identify customers, segregate them, add tasks, deliver customer support, and much more.

The CRM also has unique features that empower businesses to generate and capture leads, develop landing pages, automate marketing workflows, and more.

Agile CRM offers free as well as paid plans. The starter plan starts at $8.99 a month, while the Enterprise plan costs $47.99 a month.

These were our top five picks of the best CRM for WooCommerce in 2022. Each of these tools provides the best customer relationship management features. The decision, ultimately, is yours. Choose a tool that best aligns with your budget and business needs. You will definitely see a high rate of customer satisfaction and experience exponential business growth.

5 best WordPress helpdesk plugins for customer support

April 18, 2022

woman in white blazer sitting by the table

WordPress helpdesk plugins allow you to provide centralized and rapid assistance, resulting in more user interaction and conversions.

Getting more conversions means you’ll be able to go around with a smug expression like Simon Cowell, which is always a good thing.

In today’s post, we’ll show you our top picks in WordPress helpdesk plugins in the market, so you can add a fully working support system and get more customers. Even with the most excellent WordPress helpdesk plugins, outstanding assistance comes down to one thing: availability.

Without further ado, let’s get to work. You will find the below-listed plugins reasonably priced and simple to set up. With any of these, you should be able to establish your support system in less than 5 minutes.

KB Support WordPress Helpdesk Plugin

If you are looking for a WordPress help desk and knowledge base support tool plugin with an easy-to-use interface, Your go-to option is KB Support.

With this great tool, you may design and fully configure as many ticket submission forms as you need. And the most significant thing is… You may use the ticket management system by email using the Email Support extension. Your customers may submit a ticket with a problem and handle it without having to create an account on your website. The same is true for the agents keeping your customers pleased and stress-free.

AH Tickets Helpdesk Plugin & Support

This WordPress helpdesk plugin is known for its ease of use and responsiveness.

The attractive design, an incredible list of features, and an excellent buyer rating give this plugin a definite edge over the others. The core architecture of AH Tickets is the Bootstrap framework. It is future-proof and responsive.

You can link AH Tickets to Mailchimp to expand your mailing list and let your visitors log in with their preferred social network account. It is rated as, one of the best WordPress helpdesk plugins available.

Mezchip

If you have customer queries coming in from various channels like social media, email, phone etc, Mezchip is the helpdesk to go for. Mezchip is an omnichannel helpdesk platform where Customers contact you through their preferred channel of communication, including phone, email, Whatsapp, and social media. Mezchip enables you to gather and respond to inquiries from a single interface. Mezchip’s deep WooCommerce shop integration feature collects background information about your customer so you can have a customized dialogue and take action without switching between channels and WooCommerce stores.

Customer inquiries can quickly become overwhelming! You may use Mezchip to prioritize and arrange requests across channels, resulting in a seamless experience for your agents. Mezchip connects your WooCommerce store to your existing support channels to enable you to provide the best customer experience possible for your company.

WSDesk – Helpdesk for ELEX WordPress

You can quickly create a comprehensive customer support system for WordPress with WSDesk. To get started, install and run the setup wizard. Because you own your support platform, you can add all of your agents at no extra cost. The same is valid for tickets. There is no limit to the number of submissions your clients can make with WSDesk.

You can also add agents, statuses (unresolved, pending, solved), and tags to your tickets to keep them organized. Furthermore, unlike other alternatives, WSDesk saves all of your data on your site, giving you complete control over your customer and support data.

WSDesk additionally has built-in tools to help you with support. Configure email notifications, automatic ticket closure following inactivity, department assignment, etc. Make prefabricated replies available to your agents. Examine your team’s performance utilizing the agent ratings and ticket reports. You may also use IMAP or Google OAuth to create tickets automatically from unread emails.

TotalDesk WordPress Helpdesk Plugin

Perhaps you’d prefer to reduce the number of hours you spend providing customer service. Maybe you’d like a more passive method of assisting your guests. You’d want to reduce the number of customer support emails and one-on-one phone conversations.

With this plugin you can construct a knowledge base. You can even connect to a self-service customer helpdesk, ticket system, and live chat.

TotalDesk includes incredible features like drag-and-drop post reordering, live search and FAQs. It has numerous notification choices, ticket reports, custom widgets, multi-lingual support, and much more.

Conclusion:

WordPress helpdesk plugins allow you to improve user experience, increase conversions, and save time. Whether you opt for a paid or free helpdesk plugin, make sure you respond to support issues on time. These plugins allow your customers to contact you and receive help whenever they are stuck on your site.

5 best WooCommerce chat support plugin in 2022

April 14, 2022

Isn’t it a little impersonal when you browse the internet?

To offset this sense of isolation, adding some personal touches to your website can help you reap the benefits in the form of substantially higher conversion rates.

A chat support plugin is unbeatable when it comes to adding a personal touch to your website. By rapidly resolving customer problems, a chat support plugin allows you to

give great customer service
answer sales inquiries in real-time
Minimize buyer friction

Ultimately providing you a reassuring human presence until customers are ready to pull out their wallets.

In this article, we will talk about some of the best WooCommerce chat support plugins that you can add to your arsenal to personalize your communications and grow your business.

Also read: 5 best CRM for WooCommerce in 2022

Facebook Messenger Chatbot for WooCommerce by FmeAddons

Facebook Messenger Chatbot is a WooCommerce Chat Support Plugin where you can easily automate customer service on Facebook. Customers are engaged in predefined queries and options by the Chatbot, which then suggests the best potential responses.

Features

Automates customer support with Chat
Chat replies in text, URLs, or postback form
Set up to three postback replies (Facebook allows three)
Send images in initial chat messages
Write default Chatbot messages with titles
Create conditional questions as auto-replies
Enable product, category, or post search in Chat
Show Chat bubble on shop, home, or single-product pages
Connect your Facebook business page
Change the connected Facebook page when needed

Priced at 49$/ month

WhatsApp chat for WooCommerce by FmeAddons

Another WooCommerce Chat Support Plugin that helps you add WhatsApp messenger to your WooCommerce store encourages customers to engage in a friendly and informal conversation with the support team.

Features

Add WhatsApp messenger to chat with customers
Create a complete support team for WhatsApp chat
Define availability of support staff
Predefine messages for customers
Enable floating button for WhatsApp chat widget
Display floating button on multiple store pages
Online/offline messages about support staff
Choose a position for the WhatsApp Chat widget

Priced at 49$/ month

Live chat support plugin

LiveChat is a feature-rich premium live chat support plugin that allows you to connect with your customers in real-time with a customized chat widget

Features

Choose a colour for your chat widget, add your logo, and make a variety of other changes.
Tracking options that allow you to check your clients’ cart details during a chat
Product details, product count, and latest order details are all available.
Send timed invitations to unsure shoppers.
Multiple chat sessions can be held at the same time
canned solutions to frequently asked questions can be sent.
chats can be tagged, and files can be sent to clients via the chat widget.
Collect the tickets with messages that customers leave while you’re out of the office and respond to them when you return.

Priced at 16$/month/agent

Woo Bot for WooCommerce by WP1

Woo Bot is a WooCommerce Chat Support Plugin that fully customizes a basic ChatBot that lets your consumers swiftly and conveniently search for products.

It is a consumer engagement tool that connects online retailers with their customers and automates live chat chats with customer care.

Features

ChatBot intelligently answers queries and allows the owner to set up unanswered questions.
On exit intent, open the conversation bot.
Search for products.
In conversation, there is a product thumbnail with a link to the product page.
Configuration of the chat icon.
Configure the chat icon and background color.
Configuration of the chat popup theme (dark/light).
Configure the background picture for the chat popup.
Add responses to frequently asked queries in the backend.
New question alerts through email.
For a chat call to action, use a simple shortcode.
With the chat log, you can keep track of all of your conversations.

Priced at 29$ billed annually

Whatsapp chat support plugin and Omnichannel suite by Mezchip

Mezchip is an omnichannel customer support helpdesk designed for WooCommerce stores.

With Mezchip’s WhatsApp chat support plugin you can easily add a Whatsapp chat widget to your Woocommerce Store and manage all your customer communications across WhatsApp and social media dm’s in a single place.

Features

Add Whatsapp Chat Widget
Get Whatsapp Business API
Send customers from other channels to Whatsapp without losing data
Get order details of customers
Assign tickets to team members
Converse with customers on any channel
Enable floating button for WhatsApp chat widget
Display floating button on multiple store pages
Online/offline messages about support staff
Choose a position for the WhatsApp Chat widget

Priced at 25$/ month

Chat Support Plugins are important and good to have as they give a face and voice to your online store. Customers find themselves in good hands if they are given immediate support to their queries. Chat Support plugins can not only increase your conversions rates but also helps you build customer trust and loyalty.

How to engage your customers in 2022

March 26, 2022

Customer Engagement

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

For years, marketers have followed a slogan that many believed would always be true.

“Content is king”

There’s no questioning the value of strong content as a crucial component of your marketing mix.

Without it, your target audience won’t have the information they need to make an informed purchase decision.

Marketers who understand the value of the customer experience have altered gears to create a CX-centric marketing approach.

However, like with any marketing approach, ongoing analysis, adjustment, and adaptability to changes in customer behavior are required.

That’s why, from one year to the next, customer experience trends have changed.

Keeping up with the latest CX trends is critical to assure long-term success and engage your customers in the target market.

Take a look at the customer service trends emerge between now and 2022.

How many of these do you use in your own CX strategy?

1. The consumer experience across all channels

Providing outstanding CX entails designing the buyer experience to tell a clear, concise story that represents your business and allows the buyer to easily transition from one touchpoint to the next.

An omnichannel customer experience facilitates contact via several channels at the same time.

This means that a customer can communicate with a brand via any channel, including text, email, social media platforms, without experiencing an interruption in service quality.

This helps to unify the customer journey by allowing for a smooth engagement at every stage.

2. Customer service with advanced AI

Chatbots have been around for a long time.

But they are smarter than ever in 2022, and they frequently provide exceptional customer service and assistance.

Like chatbots, virtual assistants give an interactive voice for clients seeking assistance.

In reality, many customers, particularly millennials, have stated that they are more satisfied with the engagement, information, and support provided by chatbots and virtual assistants than with human customer service.

Adding a chatbot or virtual assistant to your website allows you to deliver real-time customer service, and the advanced AI allows for intelligent assistance with minimal error.

3. Virtual reality and augmented reality

Marketers now include virtual reality and augmented reality into their marketing mix to deliver a more engaging and memorable customer experience.

A brand can set itself apart from competitors in the business by delivering an immersive experience.

Of course, VR and AR have several applications, but they are particularly useful in the furniture, kitchen and bath, and living industries.

AR apps help consumers better picture how things will appear, making the buying process both more fun and influential.

When combined with high-resolution photographs and video, the possibilities for creating an unforgettable consumer experience are endless.

4. Interactive selling aids

Sales tools, like embedded quizzes or price measurement tools, can help a company stand out from the competition.

It can also turn potential buyers into loyal customers by over 90% of marketers.

Interactive sales tools are most effective near the end of the sales funnel, but they can be used at any time as long as they’re well-aligned with other marketing materials.

5. Individualized encounters

Making CX as individualized as possible is one method to truly improve it.

One-size-fits-all marketing is an out-of-date approach that is unlikely to yield positive outcomes.

Today, there are a plethora of easy technologies that can be used to provide a personalized experience for customers.

You can recommend new products based on previous purchases or send targeted email marketing.

Even websites can be customized to display personalized content when a particular customer returns.

Read further on How to achieve a personalized customer experience for your online store?

6. Data protection

It seems like we learn about another company’s data breach every day, with hackers stealing the sensitive information of thousands of customers.

Such an occurrence might quickly cause a customer to lose faith in a company.

As a result, several companies have increased their cybersecurity efforts and improved data privacy for their customers.

Having a solid cybersecurity plan in place demonstrates your company is serious about keeping client data private and secure and increases brand trust.

Today’s CX pioneers understand that offering an exceptional customer experience at every stage of the buying journey is critical.

While new trends emerge and others fade away in the coming years, the ultimate goal remains the same: always keep the customer in mind.

This may require focusing more on the customer than on earnings at times. But your customers will notice, and profits will flow just as smoothly as before.

As you can see from the trends above, a mix of modern and old school tactics can be combined to give outstanding CX.

From advanced technology, to providing immersive experiences you can make them feel valued.

While all of these trends are now very beneficial, understanding the consumer is an important component to get the maximum possible value.

You can provide a better experience to your target audience if you have a deeper grasp of who they are.

This is a trend that is certain to continue. Those that can learn from the data they collect will be able to perfect the customer experience and secure a larger piece of the market.

Intercom vs Mezchip for WooCommerce

March 21, 2022