Author - Mezchip

Bulk Generate Coupons For Your WooCommerce Website

white paper bag surrounded by red balloons

For both WooCommerce store owners and customers, discount coupons are all-time favorites.

Coupons are an effective way to promote your WooCommerce store.

It basically attracts customers to purchase your products and increases sales.

WooCommerce itself offers a coupon generator plugin that allows you to generate coupons for your customers.

However, the inbuilt coupon setup provided in the WooCommerce plugin does not have the provision to create bulk coupons.

This is why you might need to use third-party plugins to provide this functionality.

By using either of the below third-party coupon extensions, you will be able to bulk generate coupons for your Woocommerce website in just a few steps. 

Also read : 5 best WordPress plugins for customer support

1. Smart Coupons for WooCommerce

Smart Coupons is a powerful coupon management plugin that helps you to bulk generate coupons for your Woocommerce website.

It shows coupons on the product & cart page, and share coupons via emails to customers.

Here’s how to set up the bulk generator:

1: Go to ‘Marketing’ which will open the ‘Coupon’ tab.

2: Next, tap on the ‘Bulk Generate’ tab which you will find next to the Coupons tab.

3: Enter the number of coupons you want to generate in bulk.

4: Next, choose to generate options, i.e., whether to:

  • Add generated coupons to the database/store.
  • Export the generated coupons to CSV.
  • Email the generated coupons to the recipients.

Step 5: Set the other coupon details as required.

Step 6: Finally, click on Apply.

As such, all the coupons generated will have the same configuration but with different & unique coupon codes.

2. Coupon Generator for WooCommerce

Coupon generator is another plugin that you can go for to bulk generate coupons for your Woocommerce website.

It helps you generate unlimited coupons and vouchers at the same time.

There are three steps for this coupon generation process:

Step 1: Introduction

First, you will be on the introduction page explaining the process to generate bulk coupons.

If you are doing it for the first time, then read through the instructions carefully, and when you are ready, click on ‘Continue to the next step.’

Step 2: Coupon Options

In this step, it allows you to set up the coupon options and you can configure the coupons as per your requirement

.

If you require multiple coupons with different values, then you will have to run the coupon generator numerous times with different settings.

Step 3: Generator options

In this step, you have to select the number of coupons you want to generate for your Woocommerce website and click on continue to generate coupons.

Step 4: Generating coupons

Here your coupon generation process begins.

By default, this plugin will generate a maximum of 500 coupons on each step.

And if you want to generate 10,000 coupons at a time, the generator will process through 20 steps to complete the bulk coupon generation.

The time taken to generate 500 coupons per batch may differ based on the site’s server.

Also, the coupon generation process has been so optimized that the smart thing to bulk generate coupons for your WooCommerce website will be to run it when your website has low traffic.

Conclusion

Usually, customers are more inclined to purchase when eCommerce stores provide discount coupons and attractive deals.

If you run an online store with WooCommerce and want to create a group of coupons that you can give to customers or need 1000 coupons to give to a deals site like Groupon, this plugin will save you a lot of time!

If you want to eliminate manual work, save time and avoid the hassle of coupon codes, switch to bulk generating coupons.

5 Best WooCommerce Customer Service Plugin

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If you have an excellent online store with a plethora of products that are never out of stock, you have won half the battle. However, to win the other half, you need to have robust customer service in place.

Good customer service will ensure a high degree of customer satisfaction, and it can help attract and retain customers consistently. But for that, you will require a WooCommerce Customer Service Plugin to help simplify the complex process of customer service.

To help you out, we have discussed the five best WooCommerce Customer Service Plugins. These plugins can help drive your business, whether you are just starting out or already have an established online presence. Read on to find out more.

Also read: 5 best CRM for WooCommerce in 2022

1. Mezchip

mezchip dashboard

Mezchip is one of the easiest and best WooCommerce Customer Service Plugins available today. The plugin seamlessly integrates with the online store and empowers businesses to serve their customers most effectively and efficiently.

The plugin packs a variety of powerful features like customer order tracking, responding to customer queries, creating custom tickets, team collaboration, and much more. 

This plugin also enables businesses to prioritize conversations and provide a personalized experience across various platforms, including Facebook and Instagram, to create a seamless customer experience.

Moreover, Mezchip is also available at a highly affordable price. The basic plan is free to use, while even the most expensive Enterprise plan costs just INR 8999 (around $120) per month.

If you would like to give Mezchip a try, you can book a demo here.

2. ThriveDesk

Thrivedesk dashboard

ThriveDesk is a WooCommerce Customer Service Plugin designed specifically to cater to startups and small businesses. The plugin is simple and easy to set up, letting you connect with your customers instantly.

Some powerful features of ThriveDesk include a shared inbox that enables streamlining tickets and customer conversations, data-driven reporting that helps make better-informed decisions, and a customer knowledge base that serves as a data repository.

With the help of ThriveDesk, agents can track customers, view transaction history, refund payments, chat with customers in real-time, and much more. This helps elevate the customer experience, helping with business growth.

ThriveDesk offers a simple and affordable pricing plan. It is available at just $15 per user per month. You can also opt for a 14-day trial without entering any card details.

If you would like to give ThriveDesk a try, you can book a demo here.

3. Zendesk

Zendesk dashboard

Zendesk plugin enables you to provide sophisticated and seamless customer service across multiple channels.

It has been used by more than 150,000 companies across various sectors for their customer service needs.

The features of Zendesk include pre-defined ticket responses, messaging and live chat, and answer bot, web widgets, customer service search history, and more.

The only downside of Zendesk that we can think of is its price point.

The entry-level suite team costs $ 150 per agent per month, while the suite Enterprise can go up to $150 per agent per month.

If you want to test Zendesk, you can watch a demo or start a free trial.

4. Help Scout Desk

HelpScout desk dashboard

Help Scout Desk is a simple plugin that empowers businesses to provide customers with an easy way to create support tickets.

This WooCommerce Customer service plugin is best for new businesses using customer support plugins.

The features of the Help Scout Desk include thread tagging, attachment support, conversation embed, and WooCommerce, WP eCommerce, & Easy Digital Downloads integrations.

There are certain downsides to the plugin as well. For example, certain features like live chat aren’t available yet.

Moreover, certain features like teams and custom fields are available only in the plus plan. Help Scout Desk is available for $49.99.

To know more about the Help Scout Desk, you can contact them here.

5. Awesome Support

Awesome support dashboard

Awesome Support plugin provides everything that a business needs for customer service. The plugin setup is simple and can be completed in only five minutes.

The features that make Awesome Support one of the best customer service plugins include automatic agent assignment, complete ticket history, unlimited file attachments, and several others.

The main USP of Awesome Support, however, is its pricing. It starts from as low as $149 per year, while the costliest plan is just $409 per year. 

Final Words

These were our top five picks for the best WooCommerce Customer Service plugins

Depending upon your business needs, the plugin’s features and functionalities, budget, pros and cons of each and other factors, you can decide on a plugin best suited for your business.

Eventually, irrespective of whichever plugin you choose, providing the ultimate customer service should be your aim and priority.

This will help attract customers, build strong customer relationships, and create a base of loyal, trustworthy customers, eventually leading you to rapid, exponential business growth. 

How to Measure Customer Satisfaction Without Surveys?

person marking check on opened book

Customer satisfaction is the ultimate metric to measure how your D2C brand or your e-commerce business is doing in recent times.

It is a way to know whether consumers are satisfied with the product or the services.

However, this is not an easy job to do.

The old technique of executing surveys to know about customer satisfaction is becoming irrelevant day by day.

There are several other techniques to do the job in a simpler way and with more conviction.

The survey’s main constraints are that many do not participate in it, do not respond, and are time-consuming.

This article will talk about how to measure customer satisfaction without going through any kinds of surveys.

Following are some of the alternative techniques that you can apply in your online business to avoid the hassles of a survey.

Studying Customer Correspondences

The first thing to do is ensure that you are open to receiving feedback directly from your customers.

Direct relations must be garnered between your business and the customers via email, chat, text, phone, social media platforms, and messenger applications.

Implementing an omnichannel customer support helpdesk like Mezchip that unifies all your communication channels is one of the most effective ways to handle customer communications and feedback across channels.

person holding white samsung android smartphone
Photo by Solen Feyissa on Pexels.com

Your support agents and/or representatives can collect and study reviews of the customers to initiate future improvements.

Collecting all the info from the customers is extremely crucial.

It helps the business to collect data to predict their report card showcasing both the good and the bad aspects according to the customers. This opens the door to making all the vital improvements that can further enhance your customer service.

Collecting and studying customer correspondences also helps you track your quality of service, pricing of your products, speed of services, trust, difficulties or objections, customer emotions, and services required.

Customer Loyalty Metrics

person holding pen pointing at graph
Photo by Lukas on Pexels.com

Another data point that reflects customer satisfaction is how many times customers repeat their purchases.

The high volume of Repeat customers shows that they are satisfied with your services or product.

It also ensures that satisfied customers are likely to suggest your services or products to others. And this will ensure that your business grows fruitfully.

You can track your metrics for customer satisfaction by tracking your repeat customers, their frequency, regular cost per order, and your customer’s lifetime value.

Examining Reactions to Promotions

It is vital to assess how customers react to promotions, bonuses, and coupons. If customers show positive responses to your promotions, they have developed a liking or satisfaction for your product.

And the best part is that you know it without even doing a survey.

red product tag
Photo by Artem Beliaikin on Pexels.com

Some promotions that you can try out to measure consumer satisfaction are –

Personalized Deals

Social media is a good platform to create engagement with your consumers.

You can provide exclusive discounts on your social media base so that they become more connected and engaged with your product.

You can do the same for your email base also.

Promotions on References

Give away exciting promotions to your present customers if they recommend your product to their network. This is the best way to grow your business beyond your current base.

Regulating Social Media Remarks

Social media has become the platform where customers convey their experiences with a product. They also share their frustration and disappointment regarding a company’s product on social media.

Customers’ feedback regarding your product or services on social media is vital to know customer satisfaction and customer concerns.

Final Words

These were some of the ways in which you can assess customer satisfaction for your business without collecting age-old surveys.

Gather all the references and results to satisfy the consumers better.

Maintain monthly and yearly overall data to know about customer satisfaction and make vital improvements.

After all, if the customer satisfaction graph goes higher, it will be directly entwined with the success of your business.

5 best CRM for WooCommerce in 2022

gray and blue stainless steel shopping cart

A WooCommerce CRM is one of the essential tools for small to large-sized online merchants using WordPress. The best CRM for WooCommerce can help manage customers and enhance their overall experience, ultimately leading to an increase in the conversion rate, site traffic, and sales.

With a plethora of options available, choosing the best CRM for WooCommerce can get a bit tricky. To help you out, we have shared the five best CRM for WooCommerce in 2022.

Mezchip

Mezchip is an omnichannel CRM platform developed for WooCommerce to provide a personalized customer experience. The tool makes use of advanced technology, big data, and data science, and automation to analyze customer behavior. Based on the analysis, the tool predicts customer issues and helps take a proactive approach to solve them.

Mezchip also integrates with your existing support channels like Facebook, Instagram, and WhatsApp to provide the ultimate customer experience, all from a single place.

There are four pricing plans available. There is a free plan, while the paid plans start at INR 1999 per month and go up to INR 8999 a month.

If you would like to try Mezchip, you can book a demo here. You will be given a ten-minute walkthrough of the product. There will also be an additional five minutes reserved for answering any queries or questions you might have.

Also read How to engage your customers in 2022: Trends to watch out for

Metrilo

The CRM platform helps increase compatibility and improve analytical solutions that help businesses scale their operations easily. Metrilo also enables businesses to send emails and check product performance, total revenue, and customer interaction, all from a single dashboard.

The pricing plans for Metrilo start at $119 per month, while the top-tier premium plan starts from $299 per month. Businesses can also opt for a 14-day trial, after which they can decide on a plan that best suits them.

Jetpack CRM

The Jetpack CRM provides all the tools needed to manage customer relationships and grow business. It is one of the simplest and fastest tools available, which makes it one of the best CRM for WooCommerce.

Jetpack CRM is also highly customisable. Businesses can turn off parts of the CRM that are not needed, ensuring that businesses can focus only on the important things.

Users can get the basic features with the free version of the tool. The advanced versions are available via paid plans that start at $11 per month.

HubSpot for WooCommerce

The HubSpot for WooCommerce plugin lets businesses connect the CRM to the WooCommerce store. This enables auto-syncing of customers, products, orders, and other data with HubSpot in real-time.

There is also seamless integration for Facebook, Instagram, and other online platforms that further simplifies customer management and helps with business growth.

The CRM and the WooCommerce plugin are available for free. There are paid plans too that provide access to advanced features. The Bundle suite proves to be the best option and starts at just $45 per month.

Agile CRM

Last but not least, on the list of best CRM for WooCommerce is Agile CRM. The tool helps businesses identify customers, segregate them, add tasks, deliver customer support, and much more.

The CRM also has unique features that empower businesses to generate and capture leads, develop landing pages, automate marketing workflows, and more.

Agile CRM offers free as well as paid plans. The starter plan starts at $8.99 a month, while the Enterprise plan costs $47.99 a month.

These were our top five picks of the best CRM for WooCommerce in 2022. Each of these tools provides the best customer relationship management features. The decision, ultimately, is yours. Choose a tool that best aligns with your budget and business needs. You will definitely see a high rate of customer satisfaction and experience exponential business growth.

5 best WordPress helpdesk plugins for customer support

woman in white blazer sitting by the table

WordPress helpdesk plugins allow you to provide centralized and rapid assistance, resulting in more user interaction and conversions.

Getting more conversions means you’ll be able to go around with a smug expression like Simon Cowell, which is always a good thing.

Pic source: on-a-limb.com

In today’s post, we’ll show you our top picks in WordPress helpdesk plugins in the market, so you can add a fully working support system and get more customers. Even with the most excellent WordPress helpdesk plugins, outstanding assistance comes down to one thing: availability.

Suggested Read: 5 Best WooCommerce Chat Support Plugins

Without further ado, let’s get to work. You will find the below-listed plugins reasonably priced and simple to set up. With any of these, you should be able to establish your support system in less than 5 minutes.

KB Support WordPress Helpdesk Plugin

If you are looking for a WordPress help desk and knowledge base support tool plugin with an easy-to-use interface, Your go-to option is KB Support.

With this great tool, you may design and fully configure as many ticket submission forms as you need. And the most significant thing is… You may use the ticket management system by email using the Email Support extension. Your customers may submit a ticket with a problem and handle it without having to create an account on your website. The same is true for the agents keeping your customers pleased and stress-free.

AH Tickets Helpdesk Plugin & Support

This WordPress helpdesk plugin is known for its ease of use and responsiveness.

The attractive design, an incredible list of features, and an excellent buyer rating give this plugin a definite edge over the others. The core architecture of AH Tickets is the Bootstrap framework. It is future-proof and responsive.

You can link AH Tickets to Mailchimp to expand your mailing list and let your visitors log in with their preferred social network account. It is rated as, one of the best WordPress helpdesk plugins available.

Mezchip

If you have customer queries coming in from various channels like social media, email, phone etc, Mezchip is the helpdesk to go for. Mezchip is an omnichannel helpdesk platform where Customers contact you through their preferred channel of communication, including phone, email, Whatsapp, and social media. Mezchip enables you to gather and respond to inquiries from a single interface. Mezchip’s deep WooCommerce shop integration feature collects background information about your customer so you can have a customized dialogue and take action without switching between channels and WooCommerce stores.

Customer inquiries can quickly become overwhelming! You may use Mezchip to prioritize and arrange requests across channels, resulting in a seamless experience for your agents. Mezchip connects your WooCommerce store to your existing support channels to enable you to provide the best customer experience possible for your company.

WSDesk – Helpdesk for ELEX WordPress

You can quickly create a comprehensive customer support system for WordPress with WSDesk. To get started, install and run the setup wizard. Because you own your support platform, you can add all of your agents at no extra cost. The same is valid for tickets. There is no limit to the number of submissions your clients can make with WSDesk.

You can also add agents, statuses (unresolved, pending, solved), and tags to your tickets to keep them organized. Furthermore, unlike other alternatives, WSDesk saves all of your data on your site, giving you complete control over your customer and support data.

WSDesk additionally has built-in tools to help you with support. Configure email notifications, automatic ticket closure following inactivity, department assignment, etc. Make prefabricated replies available to your agents. Examine your team’s performance utilizing the agent ratings and ticket reports. You may also use IMAP or Google OAuth to create tickets automatically from unread emails.

TotalDesk WordPress Helpdesk Plugin

Perhaps you’d prefer to reduce the number of hours you spend providing customer service. Maybe you’d like a more passive method of assisting your guests. You’d want to reduce the number of customer support emails and one-on-one phone conversations.

With this plugin you can construct a knowledge base. You can even connect to a self-service customer helpdesk, ticket system, and live chat.

TotalDesk includes incredible features like drag-and-drop post reordering, live search and FAQs. It has numerous notification choices, ticket reports, custom widgets, multi-lingual support, and much more.

Conclusion:

WordPress helpdesk plugins allow you to improve user experience, increase conversions, and save time. Whether you opt for a paid or free helpdesk plugin, make sure you respond to support issues on time. These plugins allow your customers to contact you and receive help whenever they are stuck on your site.

5 best WooCommerce chat support plugin in 2022

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Isn’t it a little impersonal when you browse the internet?

To offset this sense of isolation, adding some personal touches to your website can help you reap the benefits in the form of substantially higher conversion rates.

A chat support plugin is unbeatable when it comes to adding a personal touch to your website. By rapidly resolving customer problems, a chat support plugin allows you to

  • give great customer service
  • answer sales inquiries in real-time
  • Minimize buyer friction

Ultimately providing you a reassuring human presence until customers are ready to pull out their wallets.

In this article, we will talk about some of the best WooCommerce chat support plugins that you can add to your arsenal to personalize your communications and grow your business.

Facebook Messenger Chatbot for WooCommerce by FmeAddons

Facebook Messenger Chatbot is a WooCommerce Chat Support Plugin where you can easily automate customer service on Facebook. Customers are engaged in predefined queries and options by the Chatbot, which then suggests the best potential responses.

Features

  • Automates customer support with Chat
  • Chat replies in text, URLs, or postback form
  • Set up to three postback replies (Facebook allows three)
  • Send images in initial chat messages
  • Write default Chatbot messages with titles
  • Create conditional questions as auto-replies
  • Enable product, category, or post search in Chat
  • Show Chat bubble on shop, home, or single-product pages
  • Connect your Facebook business page
  • Change the connected Facebook page when needed

Priced at 49$/ month

WhatsApp Chat for WooCommerce by FmeAddons

Another WooCommerce Chat Support Plugin that helps you add WhatsApp messenger to your WooCommerce store encourages customers to engage in a friendly and informal conversation with the support team.

Features

  • Add WhatsApp messenger to chat with customers
  • Create a complete support team for WhatsApp chat
  • Define availability of support staff
  • Predefine messages for customers
  • Enable floating button for WhatsApp chat widget
  • Display floating button on multiple store pages
  • Online/offline messages about support staff
  • Choose a position for the WhatsApp Chat widget

Priced at 49$/ month

Live Chat

LiveChat is a feature-rich premium live chat support plugin that allows you to connect with your customers in real-time with a customized chat widget

Features

  • Choose a colour for your chat widget, add your logo, and make a variety of other changes.
  • Tracking options that allow you to check your clients’ cart details during a chat
  • Product details, product count, and latest order details are all available.
  • Send timed invitations to unsure shoppers.
  • Multiple chat sessions can be held at the same time
  • canned solutions to frequently asked questions can be sent.
  • chats can be tagged, and files can be sent to clients via the chat widget.
  • Collect the tickets with messages that customers leave while you’re out of the office and respond to them when you return.

Priced at 16$/month/agent

Woo Bot for WooCommerce by WP1

Woo Bot is a WooCommerce Chat Support Plugin that fully customizes a basic ChatBot that lets your consumers swiftly and conveniently search for products. It is a consumer engagement tool that connects online retailers with their customers and automates live chat chats with customer care.

Features

  • ChatBot intelligently answers queries and allows the owner to set up unanswered questions.
  • On exit intent, open the conversation bot.
  • Search for products.
  • In conversation, there is a product thumbnail with a link to the product page.
  • Configuration of the chat icon.
  • Configure the chat icon and background color.
  • Configuration of the chat popup theme (dark/light).
  • Configure the background picture for the chat popup.
  • Add responses to frequently asked queries in the backend.
  • New question alerts through email.
  • For a chat call to action, use a simple shortcode.
  • With the chat log, you can keep track of all of your conversations.

Priced at 29$ billed annually

Whatsapp Chat Widget and Omnichannel suite by Mezchip

Mezchip is an omnichannel customer support helpdesk designed for WooCommerce stores. With Mezchip’s WhatsApp chat support plugin you can easily add a Whatsapp chat widget to your Woocommerce Store and manage all your customer communications across WhatsApp and social media dm’s in a single place.

Features

  • Add Whatsapp Chat Widget
  • Get Whatsapp Business API
  • Send customers from other channels to Whatsapp without losing data
  • Get order details of customers
  • Assign tickets to team members
  • Converse with customers on any channel
  • Enable floating button for WhatsApp chat widget
  • Display floating button on multiple store pages
  • Online/offline messages about support staff
  • Choose a position for the WhatsApp Chat widget

Priced at 25$/ month

Chat Support Plugins are important and good to have as they give a face and voice to your online store. Customers find themselves in good hands if they are given immediate support to their queries. Chat Support plugins can not only increase your conversions rates but also helps you build customer trust and loyalty.

Intercom vs Mezchip for WooCommerce

intercom vs mezchip

Customer interactions are more crucial than they’ve ever been. However, the size and nature of internet commerce, along with escalating client expectations, make it challenging to establish—and maintain—those relationships.

An All-in-one customer communications platform is used by sales, marketing, and support teams by companies every day to achieve faster growth through stronger interactions.

Most of them are full customer communications platforms with bots, apps, product tours, and more—along with email, messaging, and a help centre—so you can maintain excellent customer interactions at all times.

To aid in your evaluation of potential customer service solutions, we have compared two customer service options, Intercom and Mezchip. Both of these platforms provide a variety of packages, features, and perks that can assist your team in delighting consumers and achieving success.

Intercom
Features:
  • Intercom Integration for WooCommerce allows you to communicate directly with your customers and give on-site support. 
  • It syncs order details, customer data, and other relevant data into the Intercom platform, allowing you to rapidly fix the issue.
  • It also adds a form to each purchase description in your business, allowing consumers to contact you directly. For the most frequently requested questions, you can create automated responses.
  • Customers can access their My Account pages to keep track of their support requests. They might go over previous talks with you and initiate follow-ups.
  • It’s not a problem if you have multiple businesses. Intercom Integration for WooCommerce collects questions from all of your websites, allowing you to react to them all from one place.
Pricing:

Priced at 129$ billed annually

Mezchip

Mezchip is an omnichannel customer support dashboard that gives you a separate platform with deep integration of your WooCommerce Store to manage your customer communications across support channels. You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp, respond to customer queries, and engage with your potential customers. 

mezchip dashboard
Mezchip Dasboard

Mezchip gives you a separate platform dedicated entirely to your support staff. Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers, manage returns and cancellations without juggling for information across email, messaging apps and store.

Features:
  • Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp from a single platform : View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.
  • View and manage your Store orders from a single platform: Just enter order details and get access to the entire details of the order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.
  • Create Custom Channels & Close dialogues: Create custom channels for support queries from phones or messages. Create and track in real-time unresolved dialogues.
  • Get Push Notifications: Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries. 
  • Integrate Multiple Stores and channels: With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.
  • Sort and prioritize customers and tickets: Sort tickets by tags and stay on top on each conversation
Coming Soon:
  • Auto responses and FAQ’s across channels: Weed out fake messages by setting auto-responses across channels. Build your FAQs.
  • Collaborate with team members: Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time
Pricing :

Starts at $29/ month for 750 tickets (See pricing page)

To summarise this Intercom versus Mezchip debate, Intercom has a wholesome feel to it and is more focused on customer satisfaction, but it might be prohibitively expensive for smaller businesses.

If you’re searching for a middle ground, I’d suggest trying out some other options, such as Mezchip. It combines the best aspects of both worlds and is less expensive than Intercom.

Take a 1 month free trial of Mezchip and experience it in action.

Zendesk vs Mezchip for WooCommerce

We all understand the importance of customer support.

But when asked WHY, we may find it difficult to express a response.

Investing in customer support tools is difficult to market both internally and outside if you don’t have a solid answer to the question.

So, what makes customer support so crucial for small businesses?

  • It Aids in attracting and retaining clients.
  • Raises the customer’s lifetime value.
  • Provides information that will help you better your product/ service.

Satisfied customers are less likely to shop elsewhere.

A variety of factors can make a consumer angry. However, a bad customer service experience can be the primary reason for customers to churn.

 Read more on Why are my customers dropping out?

Customer requests come in from all directions. Therefore, customer support necessitates a great deal of work, concentration, and time management

The perfect help-desk tool is one that collates all your existing communication channels into a single channel. It provides you with everything you need to know to effectively handle incoming queries without losing your mind or your CAT!.

In this blog, we are going to compare Zendesk vs Mezchip two well-known support desk applications to help you make this decision.

Zendesk

This is one such helpdesk tool that streamlines your WooCommerce business by centralizing customer orders and inquiries.

It organizes your WooCommerce store by managing customer orders and inquiries at one place with a proper trail and hassle-free environment

When a buyer places an order or submits an inquiry, it immediately creates a new ticket for the consumer.

Features:

This plugin provides valuable features for managing customer orders.

Easy to integrate


Integrating this plugin is very straightforward. Copy-paste your SubdomainUsername, and Access token from your Zendesk account, save changes, and your WooCommerce store is now integrated with your account.

Keep track of orders and emails in one place


When an order or inquiry is placed by the buyer, a new ticket is automatically generated in Zendesk for the customer. You are notified via email and in your account. You can easily follow up on the relevant ticket accordingly.

Sort customer orders easily


You can sort and arrange customer orders based on status, customer name, tags, priority levels, etc.

Make notes and tag teammates for easy management of customer-related issues


You can make notes for your consideration and assign the ticket or task to the relevant team member according to the inquiry made by your customer. You can proceed with all internal and external communication on the same ticket without notifying the customer, by setting the access level for different accounts in Zendesk.

Scrutinize your orders by the status


With Zendesk support integration, you have the capability to filter the orders based on the status of the order.

Set priority levels for your customer’s inquiry


Depending on the severity of the issues, you can set priority levels for inquiries made by your clients.

Pricing:

The pricing for this plugin is 129$ per year and is payable annually.

Mezchip

Inbound contact has a 10 to 15 times greater chance of converting to sales than other types of leads.

You can use Mezchip for your WooCommerce store to communicate with potential and existing customers across channels.

You can easily integrate email, Facebook, Instagram, & Whatsapp, into a single platform to resolve customer queries and convert leads.

Mezchip Dashboard

Mezchip includes several useful capabilities, such as

  • order tracking
  • responding to customer inquiries across social media dm’s
  • creating custom channels, &
  • managing cancellations & returns

All of these fantastic capabilities come at a very low cost, making it simple to convert leads and keep your customers happy at all times.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s and Whatsapp :

View and Respond to customer queries across your existing support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform:

Just enter order details and get access to the entire details of the order, payment, and shipment details. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels:

You can create channels for support queries from phones or messages. Track in real-time unresolved dialogues.

Get Push Notifications:

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries. 

Integrate Multiple Stores and channels:

With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.

Sort and prioritize customers and tickets:

Sort tickets by tags and stay on top of each conversation

Collaborate with team members:

Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets 

In Summary

Choosing a customer support app begins with determining the functionality you require.

The best method to find out is to speak with your customer service employees, who are familiar with the procedures you have in place daily.

Everyone else will most likely find a solution that provides all of the features and capabilities they require without breaking the budget.

Take the time to understand what you need and which tools you’ll need to meet those needs.

In deciding between Zendesk vs Mezchip understand how many tickets your agents are handling on a daily basis.

When you have all the items nailed down, finding the perfect solution in your budget becomes a lot easier.

Then it’s just a matter of putting the options to the test and seeing what works best.

Finding a single platform for all client interactions, from automated tickets and social media conversations to knowledge bases, and managing customer orders, is the safest bet.

Start your free trial with Mezchip to begin your journey of growth by driving excellent customer service.

RichPanel vs Mezchip for WooCommerce

richpanel vs mezchip

Customer service expectations are shifting.

Customers expect quicker responses, less back-and-forth, and greater transparency.

Increased customer expectations are giving rise to newer problems. Therefore, it is important that brands ensure their teams are ready when it comes to service and support.

We frequently embrace new tools to assist us in meeting new client expectations.

However, sorting reviews and determining if a certain tool will be valuable to your organization may be extremely challenging.

Choosing a customer support tool begins with determining the functionality you require.

In this blog, we have compared RichPanel vs Mezchip as customer support tools to help you decide the best way to manage your customer communication.

Richpanel 

Richpanel is a WooCommerce CRM and Ticketing System that allows retailers to respond quickly to customer inquiries via chat, email, Facebook, and Instagram from a single dashboard.

Richpanel
Source: https://betalist.com/startups/richpanel/visit

Features

  • Customers can contact you via chat, email, and WhatsApp*, and you can manage all your conversations in one place.
  • Inside the helpdesk, Richpanel pulls customer orders, website activity, and previous chats. Agents will have the complete context to promptly handle client inquiries.
  • You can easily connect with your team members 
  • Use the live chat to convert visitors to customers
  • Utilize its chatbots to free up your agents from monotonous data collecting.
  • Richpanel also tracks agents that have most impact on sales and long-term customer connections. Tags, channels (live chat, email, social), and agents can all be used to filter reports.

Pricing:

Starts at $99/month for 350 conversations

Mezchip

Inbound contact has the potential to convert sales at a rate 10 to 15 times greater than other leads. 

Mezchip is an omnichannel customer communication tool that helps you manage customer communications across support channels.

You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp.

You can also respond to customer queries, and engage with your potential customers. 

Mezchip Dashboard

Mezchip gives you a separate platform dedicated entirely to your support staff.

Deep integration with your WooCommerce Store empowers your support staff to send personalized messages to customers. You can also manage returns and cancellations without even entering the store.

Features:

Manage customer queries across Email, Facebook/Instagram DM’s, and Whatsapp from a single platform

View and Respond to customer queries across support platforms all from one place. Save time, get repeat customers and build your brand value.

View and manage your Store orders from a single platform

Just enter order number and view order details of customer. Track shipments, update order details, and cancel orders all from one place. No more juggling between your Store and support channels.

Create Custom Channels & Close dialogues

You can create custom channels for support queries from phones or messages. Also, you can track in real-time unresolved dialogues.

Get Push Notifications

Get instantly notified of customer messages across any channel. No more missing out on leads or customer queries. 

Integrate Multiple Stores and channels

With Mezchip you have the ability to integrate multiple Woocommerce stores and support channels all from a single dashboard at a very low cost.

Collaborate with team members

Assign tickets to team members, set up rules to auto-assign dialogues to the team, collaborate and respond to multiple queries at the same time

Pricing :

Starts at $29/ month for 750 tickets 

When it comes to choosing customer service tools for small businesses, our best suggestion is to look for something that is affordable and easy to use.

When it comes to technology, a common mistake small businesses make is putting together separate pieces of customer support software.

Having various apps for different customer communication can cause customers problems to go between the cracks. This can result in the loss of satisfied consumers.

Finding a single platform for all client interactions is the safest bet for small businesses. Read more on How Can Small Businesses Provide Great Customer Service.

With 95% of consumers sharing negative experiences, a single negative review can lose your company an average of 30 clients. Check out this post to know the reasons, Why are my customers dropping out? That is something we do not want to happen to you.

This is why we have created Mezchip | Omnichannel Customer Support Platform for E-Commerce Stores, an affordable omnichannel tool for all your customer service needs.

Book a demo now to get started with your free trial!

7 best WooCommerce customer support plugins in 2022

We all know the importance of a customer support solution that can deliver value to your customers as well as improve their overall purchase experience.

Imagine if you have a customer support solution that allows

  • your customer to reach you immediately (live chat)
  • convey complicated concerns in detail and monitor them (ticket support)
  • search for solutions themselves (searchable FAQs page),
  • allows you to respond to your customer queries via any support channel
  • allows agents to know about your customer and their purchase history, and
  • place return/ cancellation requests on behalf of your customers

All of these can help you save massive time and deliver better and faster customer service for your online store.

The good news is that there are a lot of high-quality plugins and apps that allow you to quickly and easily integrate customer support solutions into your WooCommerce store.

Keeping this in mind, we’ve listed out some of the top WooCommerce customer support plugins and apps that can help you deliver great customer service for your WooCommerce store.

HelpScout extension developed by OPMC

HelpScout is a WooCommerce customer support plugin that allows you to start a conversation with your customers in a HelpScout mailbox.

Using this plugin you can help your customers request assistance with orders and receive their answers as quickly as possible

Image courtesy: WooCommerce

Features:

  • Allows you to use the shortcode to add a help scout form to any portion of your WooCommerce website, which can be customized using CSS and other tools.
  • Use the customer’s customizable forms to get in touch with them.
  • The “My Account” feature allows customers to view discussions.
  • A blog remark can also be used to start a dialogue.
  • Within Help Scout, you may respond to blog comments and convert them to tickets.

Pricing: 99$ billed annually

Mezchip | WooCommerce Customer Support App

Mezchip is an omnichannel customer support dashboard that gives you a separate platform to manage your customer communications across support channels.

You can use Mezchip to communicate with potential and existing customers via email, Facebook, Instagram, and Whatsapp, to resolve customer issues, follow up leads, view customer order and shipment details, and chat history.

Image courtesy: Mezchip

Mezchip gives you a separate platform dedicated entirely to your support staff.

Deep integration with your WooCommerce Store empowers your support staff to view customer details and manage returns and cancellations without having to share your WooCommerce site details.

Features:

Manage customer queries from a single platform across Email, Facebook/Instagram DM’s, and Whatsapp

From a single dashboard, you can view and reply to customer inquiries from all of your existing support channels. No more juggling channels or missing queries. Stand out! Save time, and provide better and faster support.

Your support staff can provide support without having to share your Woo Commerce store credentials

Mezchip provides you a separate dashboard where your staff doesn’t need to access your WooCommerce site.

Inside your Mezchip dashboard, you can view customer details, customer orders, shipment details, and previous chats.

Your support staff can easily see/ search customer details and can refund an order or cancel a subscription for your customers without having to log in to your main WooCommerce website.

Create Custom Channels and End Conversations

Create your own channels for phone and messaging support inquiries. Unresolved discussions can be created and tracked in real time. Close conversations once resolved. Add your own updates and notes in real time.

Subscribe to Notifications

Get notified of customer messages in real-time across all channels.

Customer Profiling

Assign relevant tags to prioritize customer conversations

Multi-Store support

Supports multiple WooCommerce stores and can collect inquiries from across your WooCommerce websites, allowing you to answer all of your customers from a single platform.

Pricing: 29$ billed monthly

Support Ticket System for WooCommerce by Plugify

Support Ticket System is a plugin to create and track customer tickets for your WooCommerce store. Customers can submit order tickets by clicking the Submit Ticket button in the order tab of the user’s My Account page, which is enabled by this plugin. It generates a ticket dashboard where users may check on existing tickets and create new ones. After creating a store account, guests can also file a ticket.

Image courtesy: WooCommerce

Features

  • Users can create generic tickets for any problem.
  • Customers can submit tickets for orders from their My Account pages
  • Can have their dashboard to manage their tickets.
  • Customers may see open and closed tickets from their dashboards
  • Can also create new tickets from their dashboards
  • It creates separate listing pages for support tickets
  • It includes a shortcode to show open and closed tickets

Pricing: 59$ billed annually

Zendesk Support for WooCommerce by OPMC

Zendesk is a support plugin developed by OMPC for WooCommerec stores. It organizes your store by managing customer orders and inquiries in one place. When an order or inquiry is placed by the buyer, a new ticket is automatically generated in Zendesk for the customer.

Features

  • Customer orders can be sorted and arranged by status, customer name, tags, priority levels, and other factors.
  • You can make notes and tag teammates to make customer-related concerns easier to manage.
  • Orders can be filtered based on their current state.
  • You can set up priority levels for your clients’ inquiries.

Integration

  • To integrate your WooCommerce store with Zendesk you have to Copy and paste your Zendesk account’s Subdomain, Username, and Access token, then save the modifications.

Pricing: 129$ billed annually

Intercom Support for WooCommerce by OPMC

This is another WooCommerce Customer Support Plugin developed by OPMC for WooCommerce stores.

It syncs order details, customer data, and other related information in the Intercom platform, helping you resolve the concern quickly.

Image courtesy: WooCommerce

Features

  • The Intercom WooCommerce integration adds a form to each purchase description in your business, allowing consumers to contact you directly. For the most frequently requested questions, you can create automated responses.
  • Customers can access their My Account pages to keep track of their support requests. They might go over previous talks with you and initiate follow-ups.
  • It’s not a problem if you have multiple businesses. Intercom Integration for WooCommerce can collect enquiries from across your websites, allowing you to answer to all of your consumers from a single platform.

Pricing: 129$ billed annually

Freshdesk WooCommerce Customer Support Plugin

You can connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

Image courtesy: WooCommerce

Features

  • Customers can create a new ticket related to an order;
  • Can view a list of active tickets directly on their “My Account” screen;
  • Create a new ticket when viewing an order in the WordPress admin
  • Create a new ticket from a blog post comment, directly from the WordPress admin
  • Can connect and synchronise a product with a forum category and solution category within their Freshdesk helpdesk

Pricing: 79$ billed annually

WooCommerce CRM & Support Tickets – by Richpanel

Richpanel is a WooCommerce CRM & Ticketing System to help merchants respond faster on Chat, Email, Facebook & Instagram from one simple dashboard.

Image courtesy: WooCommerce

Features

  • Customers can contact you via chat, email, and WhatsApp and you can manage all of your conversations in one place.
  • Inside the helpdesk, Richpanel pulls customer orders, website activity, and previous chats. Agents will have a complete context to promptly handle client inquiries.
  • Free up your agents from monotonous data collection (with chatbots) and see how they perform at client feedback and reaction times, as well as assisting conversions.
  • Richpanel also tracks which agents have the most impact on sales and long-term customer connections.
  • Tags, channels (live chat, email, social), and agents can all be used to filter reports.

Pricing: 299$ billed annually

Let us know in comments below the app you use to provide support for your WooCommerce store